Epic Technology Trainer Professional

This position is responsible for standard level work creating and delivering training and development programs related to technology and computer applications for all levels of end-users. Duties include developing content, conducting and facilitating training, creating, editing and maintaining technical and training materials.

Additional Information
Hours per Week: 40, eligible for benefits
Shift: Monday - Friday, 8am-5pm. Work hours may vary depending on the need of the department. This position may require the occasional weekend/night hours due to department needs (go-live support, etc.).

*This is considered a hybrid position, but does have frequent onsite expectations. This position is onsite four (4) days per week with one (1) work from home day. This role primarily supports our Colorado Springs and South campuses, but there is the potential to travel to all of our system of care locations.


Duties & Responsibilities

• Assists with and conducts and facilitates on-site and in-house training on the use of computers and associated software programs, features and operations. Delivers training to a variety of audiences utilizing and applying adult learning principles. Conducts train-the-trainer sessions for new courses. Explains complex product information to non-technical audiences.

• Assists with designing and creating training programs, training courses workshops, multimedia courses, computer based training (CBT), web-based training programs, online learning modules, and on-line help for all levels of end-users and IT professionals. Develops course schedules and writes and adapts training materials.

• Participates in collaborating with management and end users to conduct needs assessment and identify training needs.

• Designs, develops, writes, edits and implements customized technical documents including user manuals, online help, training manuals, installation manuals, help documents and tutorials for information technology equipment or software applications for end users. Gathers information about needs, objectives, functions, features, and requirements.

• Translates technical terminology into audience appropriate language. Reviews, proofreads and edits complex or technical writing of others. Develops documentation for custom applications and packaged applications utilizing a variety of mediums.

• Creates and maintains technical documentation and instructional material. Develops and manages materials and versioning.

• Sets up training and development environment in systems and programs. Tests delivery of training and development programs. Troubleshoots and maintains training and development environments to meet trainer and course needs. Maintains and coordinate repairs to all training equipment.

• Collects and compiles assessment data to measure training effectiveness and identifies areas for improvement.

• Supports end-users and provides tier 2 support for supported systems as required.

• Establishes ongoing relationships with assigned user groups.

• Assumes on-call responsibilities as required.
  

Minimum Qualifications

• EDUCATION - Bachelor's degree is required.

• EXPERIENCE - Minimum of three (3) years of related experience is required.

  • Epic certification in one or more Epic applications is preferred.
  • Previous experience in training, facilitating and/or teaching is preferred.
  • Previous healthcare experience and/or provider support is preferred.

• EQUIVALENCY - Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $73,171.39 to $109,757.08

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.


EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

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