Membership Experience Manager

Join us in shaping a healthier future for kids. At Children’s Hospital Association, we unite more than 200 member hospitals to put children first—advancing care, informing policy, and driving progress together.

Where You’ll Work

This position is based in our Lenexa, KS office. We leverage a hybrid working model working three days in the office, two days optional remote work.

What You’ll Do

The Membership Experience Manager is the primary liaison for assigned member hospitals, executing comprehensive efforts to recruit, retain, and engage hospital members through strategic relationship building, operational excellence, and collaborative communication.

• Serve as the primary relationship manager for member hospitals, building trust with executive leaders and understanding their strategic needs.
• Lead member onboarding and offboarding to ensure smooth transitions and clear communication of CHA resources and benefits.
• Conduct regular check-ins and engagement calls to assess satisfaction, highlight value, and identify opportunities for collaboration.
• Design and implement tailored engagement initiatives, programs, and online communities that enhance member experience and support organizational goals.
• Facilitate member forums, peer groups, and other member-centric programs that promote learning, collaboration, and professional development.
• Manage special projects and initiatives that elevate membership value and deepen member involvement.
• Oversee membership applications, dues invoicing, and collections with accuracy, clarity, and timeliness.
• Coordinate and track member calls, site visits, and participation in CHA programs, ensuring consistent follow-through and high-quality support.
• Collaborate across internal departments to ensure member feedback and engagement insights align with broader organizational strategies.
• Maintain accurate CRM data; leverage CRM and analytics tools to generate insights, track engagement trends, prepare impact reports, and serve as a CRM superuser and liaison for data processes.

What You’ll Bring To CHA

Any combination of education and experience providing the required skill and knowledge is qualifying.

• Bachelor’s degree in communications, marketing, healthcare, or a related field.
• Minimum of 4 years of progressive experience in membership relations, client engagement, or stakeholder management, preferably in a healthcare or association environment.
• Strong interpersonal skills with the ability to build lasting relationships with senior executives and staff.
• Proficient in CRM systems (Salesforce preferred), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), and online community platforms.
• Exceptional organizational, analytical, and project management skills with acute attention to detail.
• Strong written and verbal communication abilities across multiple mediums.
• Able to work independently and collaboratively in a fast-paced, mission-driven environment.
• Knowledge of healthcare industry terminology and dynamics is highly desirable.
• Ability to travel up to 20%

Our Perks and Benefits:

• Competitive total compensation package
• Medical, dental and vision insurance
• Retirement Savings program with generous company contribution
• Hybrid working model
• Health Savings Account with company contribution
• Wellness program
• Paid time off and personal days
• 9 paid holidays
• Paid Parental Leave
• And more!

More About CHA

This pay range shown is a guideline. Min: $80,000 Max: $160,000 Compensation is based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Diversity, Equity and Inclusion

CHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children’s hospitals and their communities and through the federal policymaking environment. With children’s hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children’s health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.

Visa sponsorship is not available for this position.