Case Manager

Description

Salary:

$45,760 - $57,200 annually (depending on experience and education)

Location: 

5301 Mt Rushmore Road, Rapid City, SD 57701

Position Overview:

Children’s Home Society of South Dakota is seeking a Case Manager to provide in-home case management services and appropriate interventions to children and families in accordance with the organization’s mission, vision, and values.  As a leader in compassionate, trauma-informed care, Children’s Home Society is committed to fostering equity and inclusion in all aspects of our work.

By joining our team, you will make a difference every day—creating positive change for individuals, families, and communities. Each smile, hug, and heart you touch will reflect the meaningful impact of your work.

Benefits of Employment at CHS:

• Work-Life Balance: Monday – Friday; with ability to flex hours depending on client needs.
• Comprehensive Benefits: Equal up to 30% of your salary. Two health insurance options (Traditional Plan & High Deductible Health Plan with HSA), vision, dental, employer-paid Group Life Insurance and Accidental Death & Dismemberment (AD&D), Short Term & Long-Term Disability, and additional voluntary life and critical illness plans.
• Financial/Education Assistance: Up to $200 per month in tuition reimbursement or student loan repayment for qualifying employees.
• Competitive Compensation: $45,760 - $57,200 annually (depending on experience and education) with yearly merit-based raises.
• Generous Paid Time Off: Includes a generous PTO package with 40 hours upfront, 10 paid holidays, and 8 hours "Day of Service" for volunteering in the community.
• Retirement Plans: Once entry into the plan, employees receive a 3% employer contribution each pay period and an up to an additional 5% profit sharing. Employees are 100% vested after 4 years of credited service.
• Referral Bonuses: Earn up to $1,000 for referring new employees.

What You Will Do:

Case Management

• Provide case management services to children and youth, to include home visits, community navigation, family contacts/visitation, referral for services within the community, transportation, and other needs as identified through case planning process. 
• Complete evidenced based assessments during case plan evaluation process for child and/or caregiver.

Client Relations: 

• Must be able to provide courteous and respectful personal attention to promote individual client satisfaction and the public perception and reputation of the Agency.  
• Recognizes and promotes individual, racial and cultural diversity. 
• Respond effectively, tactfully, and with maturity in highly-emotionally- charged situations.
• Must be able to conduct oneself in a manner that promotes professionalism and teamwork throughout the Agency, setting an example for others to follow. Responsibility for highly confidential and sensitive information requires ethics and professionalism beyond reproach.

Communication Methods:  

• Must be able to get important points across in the process of responding to children, adult clients, and co-workers.  
• Listen carefully to complex issues in order to effectively respond.  
• Portrays a welcoming and accepting attitude to clients, co-workers, and the public. Difficult and sensitive issues require careful articulation so as to preserve a relationship or to prevent misunderstanding and potential liability to the Agency. 

Independent Self-Direction:

• Must be able to fulfill the responsibilities of the position with little or no supervision and under often stressful conditions.  
• Assesses priorities and changing needs. Makes prudent decisions. Must be able to analyze and develop timely, conclusive solutions to a variety of complex issues. Must be able to organize and prioritize tasks to maximize productive results.
• Deadlines are met and services expediently delivered. Documents and documentation must be completed in accordance with quality standards. 

Team Collaboration:  

• Collaborate with treatment team regarding client and family outcomes of services. Must be able to contribute as a team member so as to promote the achievement of team and program goals.
• Cooperatively and respectfully interacts with other team members to encourage positive results. Work with therapeutic and clinical staff in referrals into case management program and address workflow process needs.  

Data/Records Management:  

• Complete records and documentation per Agency Policy, licensing, and accreditation standards.  
• Must be able to maintain the highest standards of confidentiality for children, youth, and their caregivers. 
• Maintain records in a confidential manner. Receive information from justice system and therapeutic partners and maintain partner standards of confidentiality. 

Professional Development: 

• Possess or acquire and maintain required certifications and competencies. 

What We’ll Love About You:

• You are a team player that promotes a positive work environment.
• You are capable of handling highly sensitive, confidential information.
• You are able to effectively communicate.
• You align with our mission, vision, and values.
• You are organized and are able to pay strong attention to detail.
• You are able to have professional and kind client and public interactions.
• You are able to show awareness and respect for the diverse cultural backgrounds of our employees and clients.

Requirements

Education:

• Bachelor’s Degree required, preferably with emphasis in Social Work or related field.
• Master’s degree in social work or similar field is preferred. 
• Must be willing to obtain ongoing training as required through the agency and specific to the role. 

Experience: 

• Minimum two years’ experience working with children and families. Knowledge of normal child development is required 
• Experience in crisis stabilization for children, youth, and families.

Certifications/Licensure:

• Must have CHW Certificate, or ability to obtain certificate.
• Social Work Associate or higher licensure preferred but not required. 

Physical Demands and Work Environment:

Normal office environment with minimal exposure to dust, noise, etc. Extended PC viewing and keyboarding required. Extended periods of sedentary work required. Client home visits are required, which may include evening hours. 

Salary : $45,760 - $57,200