COMMUNITY NAVIGATOR (52268)

Summary

The Community Navigator will partner with obstetric and/or pediatric practices in Guilford County to implement the universal screening process and offer these screenings to pregnant women and families with young children. Working with partners in the Get Ready Guilford Initiative, the Community Navigator will implement universal screening approaches prenatally and at 12-, 24-, and 36-months.

Primary Job Functions

• Duties
• Connect with families at the specified points in time; review identified needs, risks, and strengths through predetermined universal screening tools and processes; work with families to explore options and interest in local resources and services; and refer families as needed.
• Provide referrals and track follow up with families after the connection to community resources and receive feedback about the referral and service receipt process.
• Work with families in a respectful, family-centered manner and to support successful connections to community resources.
• Coordinate with practices to obtain consent for data collection and completion of initial screening and enter data gathered from Navigation touchpoints with clients/families.
• Work with the planning team to develop measures related to acceptability of the process to families, providers, clinical and administrative personnel, and community programs.
• Work with the navigation team to continued assessment of the navigator role, to enhance program expansion.
• Communicate with the Get Ready Guilford Initiative about the ongoing development of the Navigation process by sharing feedback and recommendations.
• Understand the role of evaluation in social services as well as community agency’s resources and those agencies referral process for families.
• Contribute to a positive, engaging work environment.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Perform other duties related to department goals and projects as needed.
  

Qualifications

Education, Licenses & Certifications:

• Bachelor’s degree required, BS or BA in human services field preferred
  
  

Experience:

• Five years of progressive experience in human services in the public sector, skill in interacting with families, medical providers, human service providers, and agency leaders.
  
  

Competencies

Skills and Proficiency in:

• Strong and effective communication skills, both written and verbal
• Strong time management, organization, and attention to detail
• Proven ability to take initiative, be proactive, and to work independently as well as in teams’ environments.
• Proven ability to engage and build relationships with families
• Strong focus on customer service
• Strong computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings)
  
  

Ability to:

• Ability to work independently from a home office and maintain adherence to deadlines.
• Must be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines
• Availability for occasional evening and weekend hours
• Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business
  

Schedule Expectations

This position is a salary exempt job that will require some weekends, and evenings work. Along with working our standard scheduled week. The ability to work flexible hours is required to meet business needs. If working remotely, will be required to be available by telephone and email during specified hours as required. Frequent travel required to conduct business-related activities.

Physical Effort and Work Environment

Reasonable accommodations will be made for individuals with disabilities.

0%-

24%

25%-

49%

50%-

74%

75%-

100%

Sitting: Will remain in a seated position.

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Fingering/Grasping: Will perform repetitive tasks to include keyboarding, handwriting and equipment operation.

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Standing/Walking: Will move about from one area of the workplace to another.

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Climbing/Stooping/Reaching: Will bend, twist, squat, stoop, kneel, crouch and reach at or above shoulder level.

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Lifting: Will lift and carry objects up to 25 lbs.

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Pulling/Pushing: Will transport loads of up to 40 lbs.

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Work Environment: Will work in office/care facility/ home environment; with possible exposure to communicable diseases and/or uncontrolled situations.

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