Receptionist

Summary/Objective:

To carry out a range of reception and administrative tasks in relation to the day-to-day running of the clinic’s reception area. Serves clients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Essential Functions:

• Schedule appointments and all duties aligned with Centralized Scheduling
• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet service recipients and/or visitors entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensures knowledge of staff movements in and out of organization
• General administrative and clerical support
• Prepare letters and documents
• Tidy and maintain a neat reception area
• Other duties as assigned by supervisor

Work Environment:

Work Environment: Office environment will require occasional travel to conferences and/or meetings. May have contact with service recipients that are agitated and/or are in crisis. Some risk involved working with service recipients with mental illness. Works in an office setting with a controlled temperature environment. Occasional exposure to inclement weather conditions may occur depending upon assignments.

Equipment: This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc.

Physical Demands: Must be able to sit, stand, walk, lift, carry, push/pull, climb, bend, and stoop. Must be able to perform fine motor skills, read, and type. Must be able to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This position requires standing, walking, memory, concentration, sitting, hearing, carrying, writing, bending, pulling, problem-solving, lifting, reaching, kneeling, running, seeing, reading, climbing, and pushing. Reasonable accommodation can be provided to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work:

Full-time, traditional hours required along with occasionally some non-traditional hours including evenings. This position is required to work on-site.

Travel:

Travel may be required throughout the service area (Jefferson, Lewis County).

Required Education and Experience:

High School Diploma or General Equivalency Diploma. Prior work experience in an office environment preferred.

Skills/Abilities/Knowledge:

Strong organizational abilities and office skills are essential for this position. This person must also have excellent people skills and be a team player. Must be able to work with privileged information in an unbiased and ethical manner. Ability to work with diverse populations. Must demonstrate effective and excellent oral and written communication skills and the ability to work cooperatively with others. Must be detail-oriented and possess excellent time-management skills. Requires self-direction, tact, diplomacy, and the ability to be clear, courteous, and professional. Able to react to change productively and handle other duties as assigned.

Additional Eligibility Qualifications:

Must maintain privacy of confidential information. Successful completion of routine pre-employment requirements as mandated by the New York State Department of Health, Office of Mental Health and Office of Children and Family Services along with ongoing clearances and exclusion checks. These requirements are to include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance and your eligibility to work in the United States. A valid NYS driver’s license required. Corporate Compliance, HIPAA Privacy Security, and Workplace Harassment and Discrimination Training and Nonviolent Crisis Intervention, First Aid and CPR will be required following date of hire.