What are the responsibilities and job description for the Practice Operations Supervisor position at Children's Healthcare of Atlanta?
Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:00 AM
Shift End Time
5:00 PM
Worker Sub-Type
Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Provides oversight and supervision to staff responsible for the daily operations of a practice(s) within Physician Practices. Solves complex practice problems, enhances operations, and identifies opportunities to improve practice. Proactively supports the efforts that ensure delivery of safe, timely and cost-effective patient care and services in order to promote a safe environment at Children’s Healthcare of Atlanta.
Experience
Primary Location Address
2174 North Druid Hills Rd NE
Job Family
Practice Operations & Management
Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:00 AM
Shift End Time
5:00 PM
Worker Sub-Type
Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Provides oversight and supervision to staff responsible for the daily operations of a practice(s) within Physician Practices. Solves complex practice problems, enhances operations, and identifies opportunities to improve practice. Proactively supports the efforts that ensure delivery of safe, timely and cost-effective patient care and services in order to promote a safe environment at Children’s Healthcare of Atlanta.
Experience
- Four years of experience in administrative or office management role
- With Master's degree, two years of experience in administrative or office management role.
- Administrative experience in healthcare or physician practice setting
- Two years of experience in healthcare supervision or management
- Knowledge of electronic medical records
- Experience in budget/financial reporting
- Master's degree
- Bachelor’s degree in business, related field, or equivalent experience
- No professional certifications required
- Strong customer service focus
- Excellent written/verbal and time management skills
- Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail
- Demonstrated ability to coach, train and hold others accountable
- Proficiency in Microsoft Office Suite and other Windows-based applications
- In partnership with Practice Leadership, manages daily operations of practice(s), ensuring that staff and processes are in place to meet the needs of the patient, customer, financials, and quality focus of the practice.
- Manages and leads a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
- Shares expectations and monitors staff performances of time and attendance, appropriate work behavior, productivity, internal and external customer service and overall performance.
- Coaches and mentors staff to include alignment of practice and productivity goals, sharing goal progress and working with the team on methods to improve.
- Consistently exhibits appropriate leadership behavior and holds self-accountable to expectations.
- Supervises, compiles, analyzes, and manages financial operations of the practice(s) by ensuring appropriate processes, resource management, budget planning, payroll and financial reports.
- Supports revenue cycle functions within the practice, including, but not limited to, insurance verification, authorization, coding, charge entry, work queues and denials reduction efforts.
- Effectively leads approved medium and large-scale projects to enhance operations.
- Serves on special projects/committees or act as department representative as necessary.
- Performs other department-specific duties and other assignments as appropriate.
Primary Location Address
2174 North Druid Hills Rd NE
Job Family
Practice Operations & Management