Cardio Cath Lab - Specialty Services Coordinator

Job Title & Specialty Area: Specialty Service Coordinator

Department: Cardio Cath Lab

Location: Main Hospital Dallas

Shift: 1st shift Monday - Friday

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The purpose of this position is to coordinate cardiology specialty procedures, authorizations and all related processes. The incumbent serves as a faculty liaison and assists with coordinating patient care with the faculty, patients and families, advanced practice professionals and nurses, Heart Center and/or other specialty team members, and other appropriate personnel. Coordinates patient referrals. Answers/triages patient-family and department phone calls. Assists cardiology specialty team with administrative support.

Responsibilities

• Coordinates scheduling with Cardiology Faculty, surgeons, patients and families, or Heart Center team members (routine, complex, combo, add-on, and reschedule surgical cases). Serves as a liaison between the Cardiology faculty surgeons, Heart Center team, advanced practice professionals and nurses, and patients and families pre and post surgery. Verifies patient’s insurance coverage to ensure necessary procedures are covered by an individual’s plan. Partners with Admitting staff for surgical pre-authorizations, and patient financial services as appropriate. Documents/maintains patient data in patient health record.
• Oversees all process improvement efforts, including the creation of new process workflows, related to Heart Center scheduling.
• Provides in-person scheduling support for Cardiology faculty and patients and families during clinic appointments. Serves as a liaison between the Cardiology faculty, Ambulatory Services, advanced practice professionals and nurses, and patients and families pre and post clinic appointments. Documents/maintains patient data in patient health record.
• Provides customer service support to the department. Answers/triages/resolves inbound patient family and departmental phone calls. Works with patient families and care teams to coordinate information on patient grievances, and resolve customer service complaints.
  
  

Work Experience

• At least 3 years experience in healthcare related field Req
  
  

EDUCATION

• Two-year Associate's degree or equivalent experience Pref
  
  

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement
  
  

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.