Care Management Assistant - Evening Shift

We are seeking a compassionate, detail-oriented, and adaptable Case Management Assistant to support our mission of providing care and stability for individuals in critical need. This unique position offers the opportunity to work across two vital programs—Children’s Emergency Shelter, which provides safe, temporary housing for children in crisis, and Samaritan Place, a supportive shelter for seniors facing a housing crisis. The ideal candidate will play an essential role in assisting case managers, coordinating services, and maintaining accurate documentation to ensure comprehensive care for both children and adults. If you are passionate about making a tangible difference in the lives of vulnerable populations, we invite you to join our dedicated team.

OPEN SHIFTS:

• 2nd Shift | 3:00 PM - 11:00 PM - Saturday through Wednesday

RETENTION BONUS UP TO $500

BENEFITS: Comprehensive benefits package offered

Job Responsibilities:

• Create and maintain a physically and emotionally safe space that supports children’s emotional regulation and well-being
• Use trauma-informed care practices to respond to distress or behavioral challenges with empathy and consistency
• Provide direct supervision of children at all times, ensuring their safety and engagement in age-appropriate activities
• Help children manage daily routines, including hygiene, meals, recreation, homework and bedtime
• Remain calm and responsive in high-stress or crisis situations
• Use de-escalation techniques and follow established protocols for managing behavioral incidents and emotional outbursts
• Complete accurate and timely documentation, including incident reports, daily communication logs, and observations
• Communicate effectively with other team members during shift changes
• Uphold a structured schedule that includes predictable routines, clear expectations, and consistent boundaries to promote a sense of safety and stability for children
• Maintain professional boundaries and adhere to confidentiality standards
• Complete initial phone screenings
• Conduct assessment of new clients to ensure client’s meet eligibility of the program
• Complete and review client intake packets, including conducting screenings and gathering necessary client information
• Follow all program policies and procedures
• Maintain accurate and timely client notes, ensuring that all information is accurate, up-to-date, and confidential
• Other duties as required

Job Requirements:

• Must be able to move objects weighing up to 40 lbs., bend and reach
• Must maintain a clean driving record
• Requires flexibility to work holidays, weekends, weather events, and overnight shifts as scheduled
• Must remain alert for the entirety of all shifts worked
• Must be able to respond quickly and appropriately in emergencies
• Must maintain any training and certification requirements
• Must support the teachings of the Catholic Church and embody our organization’s mission and culture through behavior and daily interactions
• Regular and predictable on-site attendance is required

Job Qualifications:

• High school or equivalent required; Associate degree preferred
• Minimum of 1-3 years of experience in social services preferred
• Must be able to remain alert and present throughout the duration of assigned shifts, including overnights
• Ability to remain emotionally regulated, patient, and compassionate under stress
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and other service providers
• Demonstrated the ability to successfully work as part of a team
• Strong ability to think and act independently

Job Type: Full-time

Pay: $16.15 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Why are you interested in this role with our organization, not just a similar job elsewhere?
• Where do you see yourself in 12–24 months, and how could this role support that path?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Salary : $16