Scheduling Coordinator

Overview
We are seeking a proactive and detail-oriented Scheduling Coordinator to join our dynamic healthcare team. In this vital role, you will be responsible for managing appointment schedules, coordinating patient flow, and ensuring seamless communication between patients, providers, and administrative staff. Your expertise will help optimize clinic operations, improve patient experience, and support the delivery of high-quality care. This position offers an exciting opportunity to contribute to a fast-paced healthcare environment where efficiency and excellent service are paramount.

Duties

• Schedule patient appointments accurately across KSB DOX
• Verify insurance coverage and perform insurance eligibility checks to streamline patient intake processes.
• Coordinate with clinical staff to manage care plans, follow-up visits, and specialized procedures.
• Review medical documentation for completeness and accuracy, ensuring compliance with HIPAA and other regulatory standards.
• Assist with medical billing processes including CPT coding, ICD-9/10 coding, and Medicaid claims submissions.
• Manage patient records by filing, updating electronic charts, and maintaining organized medical files in systems like KSB DOX
• Provide exceptional patient service by answering multi-line phone systems with professionalism and courtesy while maintaining excellent phone etiquette.
• Support front desk operations by handling intake procedures, appointment confirmations, and patient inquiries efficiently.
• Maintain accurate documentation review processes to ensure all medical records are complete and compliant with health information management standards.
• Utilize computer skills in Microsoft Office for reporting, scheduling updates, and correspondence as needed.

Requirements

• Proven experience in medical scheduling within a healthcare setting or dental clinic environment.
• Familiarity with EMR systems such as KSB DOX, Eaglesoft, or Dentrix is highly desirable.
• Strong knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and medical billing procedures including Medicare claims processing.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Demonstrated understanding of HIPAA regulations and health information management standards to ensure confidentiality and compliance.
• Bilingual abilities are a plus to support diverse patient populations.
• Office management experience including front desk duties, insurance verification, filing, and clerical support preferred.
• Strong computer proficiency in Microsoft Office Suite (Word, Excel) along with familiarity with multi-line phone systems and 10-key typing skills.
• Exceptional customer service skills complemented by professional phone etiquette and effective communication abilities.
• Previous clinic or hospital experience is advantageous; dental office experience is a plus but not required. Join us in delivering outstanding healthcare support through efficient scheduling practices! We’re committed to fostering a collaborative environment where your skills make a meaningful difference in patients’ lives while advancing your career in health information management and administrative excellence.

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $19 - $24