Case Manager (OVS)

$27.47 - $30.22 / hour

Position Summary: The Next Generation Center (NGC) at Children’s Aid (CA) is located in the Bronx and serves disconnected youth ages 14 to 26, with a focus on youth involved in the foster care or juvenile justice systems. To meet the needs of disconnected youth, ages 14-26 years old, the Children’s Aid has developed a state-of-the-art center staffed by multi-disciplinary team of professionals committed to preparing and supporting young people as they transition to adulthood. NGC offers a full range of services, including youth leadership and life skills training, a transitional employment program, educational guidance and tutoring, housing assistance, legal services, counseling, and arts and recreation. Youth are also able to receive life coaching and referrals for other supportive resources focused on their needs. NGC has a contract from the New York State Office of Victim Services (OVS) to provide a range of services to youths who are victims of a crime or witness to a crime. Services will include counseling, therapy, case management, assistance in obtaining crime victim compensation funds and other services. NGC is seeking a full-time Case Manager to support this program.

Essential Duties

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Conduct outreach, engagement, marketing and recruiting activities to CA sites (community schools, preventive, etc.), partner organizations, youth members of the CA Next Generation Center, and community members of the South Bronx and northern Manhattan areas.
• Work collaboratively with program staff in the development of new protocols and practices.
• Accept and manage referrals.
• Conduct thorough assessments of the needs (medical and mental health treatment and other benefits and services) of crime victims.
• Assess youth for trauma symptoms and emotional/psychological.
• Provide crisis intervention and safety planning as needed.
• Participate in required trainings, including Motivational Interviewing, to ensure effective service implementation.
• Assist participants in completing compensation claim applications including obtaining required documentation.
• Review law enforcement, medical provider, and other social service reports to evaluate relevant issues.
• Advocate on behalf of participants for benefits and services.
• Accompany participants to court, police stations, and other appointments as needed.
• Provide follow-up to ensure needs are met and address additional issues as they arise.
• Collaborate with youth on the development of treatment plans and goals.
• Maintain accurate and thorough records on each client as well as required OVS tracking forms.
• Collaborate with OVS Therapist on completion of monthly and quarterly OVS reports.
• Participate in weekly clinical supervision, weekly team meetings, staff meetings and other duties required by supervisor.
• Work collaboratively with NGC staff to provide engaging programming.
• Perform other job duties as assigned.
  
  

Minimum Qualifications

• Bachelor’s degree in social work or higher in a related field required.
  
  

Key Competencies

• Knowledge of community resources and counseling practices with high-risk populations.
• Experience working with persons in crisis including victims of crime; experience working with youths of color and LGBTQ people strongly preferred.
• Training/experience in Motivational Interviewing and trauma informed care preferred.
• Ability to motivate others toward achieving goals.
• Case management experience.
• Excellent written and verbal communication skills and excellent documentation skills.
• Ability to use strength-based interventions.
• Ability to develop alliances with high risk and difficult to engage youth.
• Excellent computer skills and knowledge of Microsoft Office.
  
  

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.