Care Coordinator Supervisor

Salary Range: $64,350-$70,000

Position Summary

The Health Connections Care Management Program assists families with ensuring eligible children receive the medical and behavioral health care services they need to promote optimal health by linking, accessing and supporting families through service integration. The Care Coordinator Supervisor provides regular supervision to a team of up to 7 Care Coordinators (CC), individually and as a group. Oversees all Care Coordinators’ activities and ensure billable requirements are met and documented correctly so payment is received. Provide coverage in Care Coordinator’s absence. Promotes Health Connections at community events and represent the program throughout Children’s Aid.

Essential Duties

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Oversee Care Coordinators’ cases and care management activities
• Provide regular supervision to up to seven (7) Care Coordinators; conduct regular and timely evaluation of CCs
• Manage, review, and monitor maintenance of client records to ensure both internal and external quality assurance standards and timely completion in accordance with Children’s Aid and Health Home Policies
• Ensure billing requirements are met and documented appropriately for reimbursement
• Review and approve CANS-NY for each of his/her supervisees and complete CANS-NY when needed
• Compile reports as requested
• Work closely with Quality Assurance Manager to ensure quality practice and service delivery, including preparation for audits
• Participate in interdisciplinary team meetings for Care Plan development
• Provide training to new staff and on-going training to existing staff
• Liaison between the array of Children’s Aid programs and Health Connections
• Represent the Health Connections in the community and at other agencies
• Help create linkages to community services for future resource for families as well as source of potential referrals
• Field work as needed (possibility of evenings or weekends)
• Maintain confidentiality & HIPAA compliance
• Work as part of the Health Connections team in all areas, focus on meeting established targets
• Participate in Program, Division and Agency wide activities (meetings, events, etc.)
• Attend trainings as required
• Perform other duties as assigned
  
  

Minimum Qualifications

• Master’s degree (LMSW/LCSW, LMHC, or related field) plus 2 years of supervisory experience required
• Provide on call coverage as needed
  
  

Key Competencies

• Experience with Care Management a plus
• Excellent organizational, time management skills, and attention to detail
• Strong communication skills – verbal and written
• Self-motivated team player
• Ability to multitask
• Comfortable with field work and public transportation
• Computer literate – Outlook, Word, Excel, GSI a plus
• Bilingual Spanish a plus
  
  

Equal Employment Opportunity (EEO) Statement

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not to tolerate discrimination, harassment or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, or retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.