Family Support Advocate

Family Support Advocate (Bilingual In English And Spanish Required)

Salary starting at $51,000. Salary is based on experience and bilingual status.

The Family Support Advocate provides immediate crisis support and stabilization services to families on the day of the forensic interview. This role ensures families feel safe, supported, and informed during initial contact with the CAC. The advocate focuses on short-term planning, emotional stabilization, and connecting families to next steps, while having strong collaboration with the Multi-Disciplinary Team (MDT).

Essential Functions

• Engage with families who are coming to the Advocacy Center on the day of the Forensic Interview/first appointment for services
• Develop rapport and establish a safe relationship with the family to act as a navigator as a family engages with the investigation and CAC response.
• Provide crisis intervention and stabilization services including safety planning, psychoeducation on abuse dynamics and trauma responses, and guidance on reintegration into daily life following disclosure.
• Educate caregivers on what to expect in the days and weeks following the forensic interview.
• Conduct immediate needs assessments with families at the time of the forensic interview.
• Conduct universal suicide screenings to identify crisis mental health needs of children.
• Develop and document short-term plans to address immediate family needs until follow-up.
• Provide initial information for therapeutic services and resources as appropriate.
• Schedule and prepare families for their trauma assessment appointment.
• Support in administering and documenting (when necessary) trauma and suicide assessments to identify trauma related symptoms and support clinical referrals.
• Actively participate in pre/post forensic interview staffings and MDT case reviews.
• Represent the agency in a professional manner at all times.
• Facilitate psychoeducation groups for children and caregivers.
• Support the maintenance of appropriate resource materials for client waiting areas and activity spaces.
• Participate in required training, continuing education, and family advocacy peer review.
• Participate in the On-Call rotation, including after-hours, weekends, and holiday availability.
• Collaborate with Multidisciplinary team partners to ensure families are supported throughout all stages.
• Maintain ethical standards, ensuring confidentiality, professionalism, and advocacy aligned with the Centers code of ethics and policies.
• Maintain proper documentation in CACNT electronic health record/client files
• Other duties as assigned.
  
  

Schedule

Working hours are Monday through Friday, 8:00 a.m. to 5 p.m. but work hours may vary and be extended until 9:00 p.m. based on position, expectations, and responsibilities.

Travel

This position will be in the Lewisville, TX office. Travel to the Denton and Bridgeport offices may be required when agency needs arise.

Education and Training

Bachelor’s degree in Social Work, Criminal Justice, Psychology, or a related field required.

Experience

A minimum of 1-year experience in crisis response, advocacy, or child abuse response required.

Benefit Package Includes:

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!