Family Engagement Specialist

This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency. The FES will engage children in constructive activities while ensuring safety and confidentiality for each child. This position requires occasional management of the front desk.

Essential Functions

• Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities

• Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff

• Provide exceptional customer service and help resolve client/team/staff concerns

• Ensure donations are received, documented, and distributed to the appropriate staff/place

• Provide information on available services and ensure availability of resource materials in waiting/activity areas

• Adhere to all CACNT security and procedural policies

• Communicate any client concerns or needs with other staff to ensure high-quality service

• Ensure office and PPE supplies are available

• Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies

• Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes

• Schedule transportation services for clients

• Enter services in database as appropriate

• Participate in scheduled team meetings

• Must be willing to work at both Lewisville / Denton offices including off-site event locations

• Maintain confidentiality

• Other duties as assigned

  Competencies

  • Child Care
  • Safety Procedures
  • Interpersonal Skills
  • Verbal Communication
  • Telephone Skills/Etiquette
  • Computer Proficiency
  • Organization
  • Customer Service
  • Time Management
  • Friendly Demeanor
  • Diplomacy
  • Stress Management

  Supervisory Experience

  None.

  Work Environment

  Work is generally performed in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, and printers.

  Physical Demands

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  While performing the duties of this job, the employee is regularly required to talk or hear and speak English. The employee is frequently required to sit; use hands to finger, handle and/or feel; and reach with hands and arms. This position occasionally requires frequent lifting up to 25 pounds.

  Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

  Position Type/Expected Hours of Work

  Working hours are Monday through Thursday, 9:00 a.m. to 6 p.m and Friday, 8:00 a.m. to 5 p.m., but work hours may vary according to company needs.

  Travel

  Frequent travel up to 75% in the local area is required, with no overnight or out-of-the-area travel.

  Education and Training

  • High School Diploma Or GED

  Experience

  • A minimum of 1-year of experience in providing childcare

  • Customer service experience required

  Specialized, Technical and Administrative Knowledge

  • Must be 18 years of age or older

  • Must pass local and national Criminal Background and DFPS background checks prior to employment

  • Available Monday – Thursday, 9:00 am – 6:00 pm and 8:00 am – 5:00 pm on Friday.
  • Reliable transportation and sometimes able to respond to requests on short notice.

  • CPR Certified – Certification will be made available upon hire

  • Bilingual in English / Spanish preferred

  EEO Statement

  The Company provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

  Other Duties

  Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  
  All bilingual employees acknowledge that their skills may be utilized to serve families or individuals who experience language barriers, regardless of their specific job position within the organization.