What are the responsibilities and job description for the Community Health Worker- Emergency Department position at Children's Medical Center?
Job Title & Specialty Area: Community Health Worker
Department: Social Work (Emergency Department)
Location: Children's Health- Dallas
Shift: Full-Time; a rotating Mid-shift during the weekday from 11:00a to 7:30p and rotating working every other weekend Saturday and Sunday from 9:30a to 6:00p. (For example, Week 1: will be expected to work Monday through Friday from 11:00a to 7:30p and Week 2: will work be expected to work Sunday 9:30a- 6:00pm, Wednesday, Thursday, Friday from 11:00a-7:30p and Saturday from 9:30a- 6:00p.
Job Type: Onsite
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
The Community Health Worker (CHW) serves as a trusted liaison between community members and healthcare providers, building strong relationships to improve access to care, increase health literacy, and support overall well-being. CHWs educate individuals on insurance coverage options, help establish connections with primary care and/or specialty care providers, and guide appropriate use of healthcare services. They address safety concerns and connect individuals with community resources to meet basic needs. Through culturally responsive education, outreach, and care coordination, CHWs play a vital role in supporting underserved populations, addressing social determinants of health, reducing disparities, and improving health outcomes.
- Administer screening tools to assess barriers to accessing primary care or other needed services. Review common challenges contributing to limited use of preventive care and conduct follow-up to determine whether connections to a primary care provider or other resources have been established. Address child safety topics, such as car seats and immunizations, as appropriate.
- The following responsibilities may vary depending on the CHW’s function and department assignment:
- Organize community events, collect health data, advocate for client needs and assist clients in navigating healthcare and social service systems (Home visit or virtual requirements are based on CHW specific role).
- Evaluate barriers preventing patients and families from establishing or utilizing a primary care provider (PCP), and provide guidance and resources to support connection with appropriate community healthcare providers.
- Deliver culturally appropriate health education on topics such as chronic disease prevention, nutrition, physical activity, and medication adherence.
- Facilitate workshops, support groups, or educational sessions in community.
- Distribute educational materials and resources tailored to community needs.
- Document all interactions, referrals, and outcomes in compliance with organizational standards.
- Collaborate with healthcare providers, social workers, and community organizations to improve service delivery.
- Identify barriers to care and connect clients with appropriate resources such as food assistance, housing support, transportation, and mental health services.
- Participate in team meetings, training sessions, and continuing education to enhance skills and stay updated on community resources.
- Maintain and build existing relationships with community leaders, community-based organizations, churches, schools, daycares, etc.
- Attend events in the community to include schools, churches and health fair events.
How You’ll Be Successful:
- At least 1 year job related experience Required
- At least 2 years job related experience Preferred
EDUCATION
- High school diploma or equivalent Required
LICENSES AND CERTIFICATIONS
- Community Health Worker License 180 Days Required
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
- Employee portion of medical plan premiums are covered after 3 years.
- 4%-10% employee savings plan match based on tenure
- Paid Parental Leave (up to 12 weeks)
- Caregiver Leave
- Adoption and surrogacy reimbursement
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.