What are the responsibilities and job description for the Administrative Support Specialist position at Children and Families First Delaware Inc?
Description
Family Therapy Program seeking advanced level administrative support
- Supports data management for the entity, including management of data sets, creation, and management of Excel spreadsheets, extracting data for reports.
- Utilizes computerized data entry equipment and various word processing, spreadsheet, and file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary and summarizes data in preparation of standardized reports. Internal reports include pre/post testing and PQI.
- Assists with oversight of data entry by staff. Acts as liaison to staff to gather and process outcomes data.
- Provides administrative support to the Program Manager as appropriate.
- Reviews chart information to verify all necessary signatures, proper forms completed, and necessary documentation is complete.
- Inputs data in a timely and accurate manner into Apricot and other databases as necessary to support program.
- Prepares and copies correspondence, records, and reports as assigned.
- Maintains files and department records.
- Organizes and maintains cohort related supplies.
- Schedules client appointments as necessary for the purposes of completing paperwork or distribution of materials and supplies.
- Answers telephone directs calls and/or take and deliver messages to appropriate staff members.
- Corresponds by mail and/or telephone with potential clients regarding their service.
- Establishes and maintains professional relationships within the agency and community.
- Maintains agency standards regarding confidentiality and quality.
- Serves on staff committees as assigned and/or approved.
Part-Time (30 hours/week) with benefits
Benefits include:
- Health, Dental and Vision Insurance
- Vacation, Sick and Holiday Pay
- Tuition Assistance
- 401 (k) with matching
- Life Insurance
- EAP Service
Requirements
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED); minimum of two years previous secretarial experience and/or training; or equivalent combination of education and experience. AA degree in business/admin support functions desirable
QUALIFICATIONS
- Ability to manage and analyze program data.
- Ability to write summaries of program activities, operations for reports.
- Advanced working knowledge of Microsoft Office and Outlook.
- Advanced Excel skills.
- Previous experience with Apricot data system, desirable.
- Accurate typing and/or word processing skills.
- Previous experience with office equipment (computers, fax, calculator, photocopier, voice mail, telephones, etc.).
- Knowledge of record keeping, filing, and general office procedures.
- Good telephone skills.
- Ability to work independently and accurately.
- Ability to respond appropriately to the cultural differences present among the agency’s service population.
- Strong organizational and time management skills.
- Possess a valid driver’s license with a safe driving history.