Program Manager - Haverford

The Program Manager (PM) oversees and manages 2-4 Community Living Arrangement (CLA) homes under Pennsylvania Office of Developmental Programs (ODP) 6400 regulations, supporting individuals who have intellectual and developmental disabilities (IDD), complex medical needs, physical disabilities, and mental illness. The PM manages all aspects of the home(s) maintaining a clean, safe, and orderly environment for individuals with tasks including, but not limited to, supervising, training, and coaching staff, maintaining appropriate staffing levels, ensuring all facilities and building needs are in good working order and ensuring that homes are fully stocked with all equipment, food, supplies (including sanitization products and personal protective equipment (PPE)), and toiletries needed for individuals.

The PM provides feedback, coaches, and models professional behavior and correct methods of care to the DSPs, while also delegating tasks appropriately and ensuring accountability so that the home functions smoothly 24/7 and meets 6400 regulations to provide a healthy, happy quality of life for the individuals served at CADES.

DUTIES AND RESPONSIBILITIES:

• Provides supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, skill assessment, performance management, and corrective action
• Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.
• Conducts monthly house meetings to ensure staff have a regular touchpoint with the team to review information and policies, receive regular updates, recognition, and feedback, and confirm that all staff in the respective homes know and are following policies, procedures, and individual support plans; keeps a written record/summary of all meetings (dates, attendance, and topics reviewed) and securely files those records
• Monitors staff schedules for the group homes and ensures staff are following the schedule and that schedules align with needed staffing ratios; proactively communicates with the scheduling team and medical appointment team to ensure there are no gaps in support for the residents served; has knowledge of and implements backup plans in homes when dealing with emergencies that impact staffing ratios
• Monitors the due dates and completion of Relias trainings and communicates to staff if assigned training is coming due or has lapsed to ensure completion and compliance with requirements
• Completes orientation for any new direct support professionals, coaching and modeling all needed direct care skills utilized to work effectively in the home; confirms skill mastery and performs regular reviews, refreshers, and assessments to ensure staff have and demonstrate skills required to effectively support individuals
• Utilizes a corporate credit card for supplies needed in the homes and reconciles the card as required per policy to ensure fiscal responsibility and adherence to budget
• Models and coaches DSPs on the appropriate way to receive and greet visitors in the home to ensure a friendly, welcoming, and safe environment for all while protecting individual’s privacy and health
• Provides coaching and training to Direct Support Professionals on essential job tasks including, but not limited to, completing effective documentation, accurately administering medication, changing, bathing, providing appropriate meals in the correct texture for the residents, cleaning and sanitizing the home, and engaging in proper infection control and use of PPE to ensure staff competency and the health and safety of the individuals supported
• Coaches and directs staff to accurately and effectively complete all required documentation including, but not limited to, daily t-logs, overnight checklists, food logs, sleep charts, and behavior data; regularly monitors data sources for completion and provides feedback and retraining as needed
• Ensures that any training, coaching, or supervision provided is well-documented by sending staff a summary of what was discussed or reviewed and what is expected going forward/any follow up or action needed; enter and file documentation appropriately in the respective system (i.e. Therap, Paycom, Relias)
• Recognizes and builds on staff strengths, delegating household tasks to staff who are particularly good at/role models for certain elements of direct care, and praising staff accordingly for work well done
• Directs staff on how to maintain a safe living area for individuals, including the dining area and kitchen, by actively carrying out building safety routines (i.e. fire drills) and taking the initiative to correct safety hazards and/or reporting hazards to proper leadership when unable to eliminate the hazard
• Provides training to direct support staff on regulations and preparing for inspection; identifies and addresses violations through regular review and directing and assisting staff in making appropriate corrections
• Ensures through direct contact and through delegation that all individuals attend all medical appointments and paperwork is complete and distributed to the team for review prior to the appointment so staff can advocate for the individual appropriately during the appointment
• Ensures the CLAs are up to quality standards, through direct efforts and delegation, confirming that homes are clean, in good condition, and that any maintenance issues are reported and followed through to completion
• Ensures all adaptive equipment prescribed for residents is on site, and in good condition; demonstrates a working knowledge of all adaptive equipment and the ability to train others on the uses to ensure safe operation and the safety of individuals
• Models and demonstrates how to engage in rapport building interactions with the individuals served at the CLA; demonstrates how respect, kindness, tone, as well as utilizing individuals preferred communication strategies and person-centered strategies are effective tools in engaging individuals and showing respect for the people CADES serves

Education/Experience/Skills Requirements

• High school diploma or graduate equivalency diploma; bachelor’s degree in human services, social work, or related field
• Five (2) years’ experience working with individuals living with multiple disabilities, including a strong understanding of the safety and communication support required for individuals with physical disabilities
• Two (2) years’ demonstrated experience in the supervision of staff in areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination
• Previous experience working in and managing a unionized workforce
• Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks
• Demonstrated strong attention to detail
• Must be able to perform CPR, First Aid, and crisis intervention using agency-trained protocols
• Must possess a current, valid driver's license in the state of residence, have a minimum of three (3) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record