Finance Specialist

Position Title: Financial Operations Specialist

Location: Richmond, Virginia

ChildFund office: International Office

Manager/Supervisor title: Sr. Manager, Financial Operations

Position type: Full-time regular

Work environment: Hybrid

About ChildFund

ChildFund is a child-focused international development organization that connects children with the people, resources and institutions they need to grow up healthy, educated, skilled and safe, no matter where they are. We work directly in 23 countries, with extended reach to more than 60 countries through our global partnership network.

ChildFund’s Values

We aspire for every person in our organization—program participants, supporters, staff, and volunteers alike—to feel free, safe, and confident to be themselves. In our culture of connection, you will have ample opportunity to grow, learn, and lead while contributing your talents and innovations to our inspiring mission.

ChildFund’s Commitment

ChildFund International has a zero-tolerance policy regarding sexual exploitation, abuse and harassment (SEAH) and all other forms of harm by its staff, partners, and other representatives in the delivery of its mission and services for children. ChildFund is committed to creating a safe environment in the workplace as well as in the communities where it delivers programs and services. ChildFund expects every staff member, partner, and representative to adhere to this commitment and to ensure all organizational policies and standards are followed. This position is subject to a range of vetting checks, including a criminal records check and/or disclosure to ensure program participants are safeguarded.

About This Role

The Financial Operations Specialist plays a key role in supporting and coordinating financial operations projects that drive organizational efficiency, data integrity, and high‑quality donor experiences. This position is responsible for maintaining accurate financial workflows, strengthening stakeholder relationships, and ensuring timely, compliant financial processing. Based on business needs, the role may also support transaction processing, financial analysis, and reconciliation activities. In addition, the Specialist contributes to internal controls, supports compliance requirements, and provides guidance and training to team members on financial procedures and systems.

This is a full-time, hybrid position based in Richmond, Virginia. Remote candidates who meet all preferred qualifications may be considered. Candidates must have current residence and work authorization in the United States to be eligible. The anticipated salary range is $50,000-$60,000.

Required Experience and Education

• Bachelor’s degree or equivalent combination of education and experience.
• At least 5 years of experience in marketing, nonprofit, fundraising, or business operations, with exposure to customer-facing and/or donor support environments.
• Proven record of meeting or exceeding quality, productivity, and revenue targets.
• Experience with SQL or demonstrated comfort learning querying tools (strongly preferred).

Primary Responsibilities

• Partner with Finance & Enterprise teams and IT on Salesforce development, enhancements, and acquisitions-related workflow changes, ensuring accurate data input, reporting, and reconciliation.
• Execute daily batch transactions—including adjustments, wire payments, and refunds—while collaborating with Treasury to troubleshoot issues and maintain financial accuracy.
• Support the creation, review, and continuous enhancement of Financial Operations procedures to strengthen operational efficiency, consistency, and audit readiness.
• Process matching gifts and workplace giving contributions, including donor verification, inquiry resolution, and coordination with vendors and third‑party partners to ensure timely and accurate outcomes.
• Manage Benevity and other specialty third‑party distributions, ensuring accurate soft‑crediting, donor record integration, and system reconciliation across financial and CRM platforms.
• Respond promptly to inquiries from donors, partners, and cross‑functional teams, providing clear guidance related to workplace giving and third‑party funds.
• Perform accurate data entry, research, and maintenance of partner organizations and donor profiles to ensure data integrity and proper financial attribution.
• Partner with IT, Treasury, and Acquisitions teams to share findings, identify issues, and develop solutions that enhance financial operations.
• Lead multiple complex projects, campaigns, or workflows—including documentation, testing, data validation, continuous improvement, risk and issue management, escalations, dashboard reporting, quality reviews, and training.
• Serve as the primary resource for workflow-related questions and provide subject‑matter expertise to internal partners.
• Identify and implement enhancements to improve accuracy, efficiency, and consistency in financial operations, including recommending workflow changes and supporting system optimization efforts.
• Investigate and resolve donor account escalations, ensuring timely adjustments, accurate financial records, and adherence to internal controls and service standards.
• Conduct donor outreach campaigns using digital tools (email, auto‑dial, etc.) to resolve account discrepancies, ensure timely processing, and support donor satisfaction through clear and empathetic communication.
• Engage in collaborative quality reviews and training sessions, giving and receiving peer feedback on call handling and operational processes.
• Demonstrate strong digital fluency and the ability to navigate multiple systems and tools simultaneously.
• Independently draft clear, professional communications to sponsors and donors, explaining complex situations in a concise and accessible manner.
• Perform other duties as assigned and proactively offer assistance to teammates to support department success.
• Remain alert and responsive to any safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding Policy.

Required Competencies

ChildFund’s Core Competencies

• Teamwork: the ability to work effectively and collaborate with others; values and respects individual differences.
• Communication: demonstrates empathy and tact when communicating with others and uses a storytelling approach when appropriate.
• Results orientation: gets things done; takes proactive steps to achieve organizational goals and quality standards.
• Decision making: uses good judgement, critical thinking, and non-traditional ways to evaluate problems and opportunities; reflects and innovates to improve decisions and outcomes.
• Resilience: thrives and grows in rapidly changing, demanding, and complex environments.
• Digital literacy: adopts and champions new technology in relevant contexts, stays aware of technological trends, and embraces technological solutions to business challenges.

Other Required Competencies

• The ability to read, write, and speak fluently in English.
• Exceptional organizational skills with strong attention to detail; ability to identify errors, ensure data integrity, and flag inconsistencies.
• Highly accurate and efficient data entry skills.
• Ability to manage and prioritize workload effectively while maintaining focus on broader organizational goals.
• High proficiency with Microsoft 365, including Excel, SharePoint, and Teams.
• For a remote candidate, the ability to work effectively in a fully remote, digitally-enabled environment.