What are the responsibilities and job description for the Outpatient Office Manager position at Child Guidance Center?
Description
Welcome to CGC – where every role plays a part in helping children and families thrive.
For more than 70 years, CGC has provided whole-health, whole-family care throughout Northeast Florida. We look beyond the child in front of us to support the siblings, caregivers, and extended family who are part of their story, because real healing happens in community.
Today, our team reaches over 5,000 children and 15,000 family members each year with compassionate, innovative care. Every CGC employee, clinical and non-clinical alike, helps make that possible.
Now Hiring: Outpatient Office Manager – Jacksonville, FL
Full-Time | Jacksonville, FL | South Duval — Outpatient Program
Are you the organized, people-first presence that keeps a busy clinical office running smoothly? Do you take pride in making every family who walks through the door feel welcomed and taken care of?
We’re looking for a detail-oriented Outpatient Office Manager to lead the administrative side of our outpatient program — from the front desk to insurance verification to client flow. You’ll supervise front-office staff, keep daily operations efficient, and serve as the office’s insurance liaison, helping make sure clients and families get the support and funding they need.
What You’ll Do:
- Oversee daily office operations, keeping systems efficient and ensuring excellent customer service for clients, families, and visitors.
- Supervise the Administrative Assistant and ensure front-desk coverage, tasks, and deadlines are met.
- Serve as the office’s insurance liaison — verifying funding sources, insurance eligibility, and copay amounts, and helping families without insurance secure alternative funding.
- Manage the admissions and pre-admit process in the EHR, including intake packets, authorizations, and chart compliance.
- Support the flow of client visits, from check-in and vitals to scheduling next appointments.
- Maintain accurate records, oversee secure chart storage, and manage petty cash and weekly reporting.
- Resolve front-office and client concerns with tact and diplomacy, involving the Licensed Clinical Supervisor or Program Director when necessary.
- Step in to assist with administrative duties as needed and complete additional tasks assigned by your supervisor.
Compensation and Benefits:
- Base salary starting at $15.00/hour
- Additional pay for bilingual skills
- Discretionary annual bonus based on individual and company performance
- Generous PTO package
- Medical/Dental/Vision Coverage
- 401(k) with 3% employer match
- Flexible Spending Plan for medical and dependent coverage
- Annual Professional Development stipend
- Unparalleled mentoring and support
Requirements
Education and Experience:
- A high school diploma and at least two years of office experience providing customer service and clerical support.
- Intermediate computer skills, including typing at least 45 WPM and proficiency with Microsoft Office and an electronic health record system.
- Adult and Pediatric CPR/AED and First Aid certification (required at the discretion of the Supervisor or Program Director).
- Level 2 clearance from DCF Clearinghouse required - https://info.flclearinghouse.com
Preferred Experience:
- Previous work in a medical setting.
- Paid experience working with children and their families.
- Experience with billing or working with insurance.
- Bilingual (Spanish) preferred.
Ready to make a difference? Apply today!
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ADA Disclaimer: In developing this job description, care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
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