What are the responsibilities and job description for the Open Access & Administrative Manager position at Child & Family Services, Inc.?
Summary
The Open Access & Administrative Manager, Cape Offices is responsible for overall administrative and operational management of services at the Hyannis and Harwich offices. This role oversees the agency’s Outreach Service, Open Access, related to workflow, front office functions, care navigation services and general office operations to ensure efficiency and consistency of operations and services. This role is the primary administrative point of contact for internal departments and community partners and supervises Open Access and front office staff.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Supervisory
Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Open Access & Administrative Manager, Cape Offices is responsible for overall administrative and operational management of services at the Hyannis and Harwich offices. This role oversees the agency’s Outreach Service, Open Access, related to workflow, front office functions, care navigation services and general office operations to ensure efficiency and consistency of operations and services. This role is the primary administrative point of contact for internal departments and community partners and supervises Open Access and front office staff.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Supervisory
- Manages day to day staff operations including timecard and scheduling approvals, hiring, onboarding, training, coaching and performance management.
- Facilitate individual supervision and team meetings focused on performance and workflow in a professional, supportive and accountable workplace culture.
- Ensures adherence to agency policies, Open Access requirements, documentation standards and office procedures
- Collaborate with the Clinic Operations Director on staffing plans, operational improvements and quality initiatives.
- Monitor and improve office systems related to scheduling, intake flow, client tracking and communication.
- Oversee office supply purchasing and invoice review to support operational needs.
- Perform Open Access functions to support office operations and continuity to include some evening hours and one Saturday morning per month.
- Manage staff schedules, provider schedules, office coverage and contingency staffing plans.
- Ensure accurate maintenance of scheduling, demographic and billing related information.
- Support coordination between front office, care navigation, providers and internal departments.
- Ensure compliant documentation and recordkeeping in accordance with agency, funder and accreditation requirements.
- Support quality improvement efforts related to access, timeliness and administrative accuracy.
- Serve as a liaison between the Hyannis office, Harwich office and internal departments including billing, psychiatry, clinical teams and 24 hour programs.
- Represent the Hyannis office at community meetings, networking events, and outreach activities.
Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $27 - $30