Enrollment Specialist

Position Summary

At Child Care Partners, our mission is to empower families by providing safe, affordable childcare that prepares children for school and supports parents in their work or education.

The Enrollment Specialist serves as a trusted guide for families seeking child care assistance and early education services. This position plays a critical role in ensuring families can access affordable, high-quality child care by assisting with eligibility determination, enrollment, documentation, and ongoing support. The Enrollment Specialist is often the first point of contact for families and helps create a welcoming, respectful, and supportive experience that reflects the values of Child Care Partners.

Our Vision

We envision a community where all children enter school ready to learn and every parent can pursue work or education without barriers. The Enrollment Specialist directly supports this vision by helping families connect to resources that promote child development, family stability, and economic opportunity.

Key Responsibilities

Family Enrollment & Support

• Serve as a primary point of contact for families seeking child care assistance and related services.
• Guide families through the enrollment process with empathy, professionalism, and respect.
• Conduct intake interviews and collect required documentation.
• Explain eligibility requirements, enrollment procedures, and available resources.
• Maintain regular communication with families regarding application status and next steps.

Eligibility & Documentation

• Review applications and supporting documents for completeness and accuracy.
• Determine eligibility according to program guidelines and funding requirements.
• Maintain confidential client records and ensure compliance with organizational policies.
• Follow up with families to obtain missing documentation and resolve enrollment issues.

Data Management & Compliance

• Enter and maintain accurate information in enrollment and case management systems.
• Monitor enrollment activity and maintain organized records.
• Assist with reporting requirements, audits, and quality assurance reviews.
• Ensure all services are delivered in accordance with applicable regulations and policies.

Community Engagement

• Support outreach efforts to increase awareness of Child Care Partners programs.
• Collaborate with internal staff, child care providers, and community partners.
• Participate in community events, trainings, and professional development opportunities.

Qualifications

Required

• High school diploma or GED.
• Minimum one year of experience in customer service, enrollment, intake, eligibility determination, administrative support, or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and data management systems.
• Ability to maintain confidentiality and manage sensitive information.

Preferred

• Associate's or Bachelor's degree in a related field.
• Experience working with families, social services, early childhood education, or nonprofit organizations.
• Bilingual English/Spanish.
• Knowledge of child care assistance programs and eligibility processes.

Core Competencies

• Customer Service Excellence
• Cultural Awareness and Sensitivity
• Problem Solving
• Time Management
• Attention to Detail
• Effective Communication
• Collaboration and Teamwork
• Data Accuracy and Compliance

Why Join Child Care Partners?

Every enrollment represents an opportunity to strengthen a family, support a working parent, and prepare a child for success in school and life. At Child Care Partners, you will be part of a mission-driven team dedicated to creating a stronger community where families have the support they need to thrive.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person