Child Care Worker/Front Office Representative

At Child & Family Center, we’re committed to creating a welcoming workplace where a wide range of perspectives and life experiences are valued. We encourage qualified candidates from all backgrounds to apply.

Child & Family Center received the following awards:

• Child & Family Center scored the highest level (“very good to great”) in our annual report card for The National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care.
• Awarded the Joint Commission Reaccreditation. The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care.
• Awarded the 2026 Silver Bell Seal for Workplace Mental Health. The Bell Seal for Workplace Mental Health is the nation’s leading recognition for U.S. employers committed to creating mentally healthy workplaces.

Salary Range (final salary offer is based on a number of factors, such as certifications, experience, and more):

$18 - $21/hour
PLUS
An additional $0.9615/hour Bilingual Spanish Differential

Schedule: Monday - Thursday 10:15am-7:15pm and Friday 8am-5pm

Benefits we offer!

• 16 paid Holidays including 1 week holiday closure (paid) in December through January
• Paid Birthday Floating Holiday
• Vacation and Sick Time
• Employee Wellness Program
• Medical Coverage
• Agency paid Dental & Vision Coverage (for EE-Only coverage)
• Voluntary Family Medical, Dental, Vision Coverage
• Agency paid Long Term Disability
• Agency paid Employee Life Insurance & Employee Accidental Death and Dismemberment
• Voluntary Employee and Family Life Insurance, and Family Accidental Death and Dismemberment
• 401(k) available with discretionary Agency match
• Mentorship Program
• Pet Insurance

MINIMUM QUALIFICATIONS:

• Two years of work experience in hospitality or administrative services and experience providing childcare to children
• Good knowledge and skill with Microsoft Office Suite or similar products, and other software as required. Requires the ability to independently use a computer and learn necessary computer programs.
• Preference will be given to applicants with an AA degree and Education in Early Childhood, but all applicants with the above qualifications are encouraged to apply.
• Good organizational skills and flexibility required.
• Strong communication skills (i.e., speaking and writing)
• Bilingual in Spanish to meet the client’s needs
• Must pass all applicable health, fingerprint/LiveScan and DMV clearances.

JOB PURPOSE:

The Front Office Representative/Childcare Provider serves as the first point of contact with visitors and clients and provides childcare services to children of parents attending sessions. The Front Office Representative/Childcare Provider will utilize developmentally appropriate activities for the children and ensure the safety of the children during the scheduled appointments. Additionally, this position provides assistance to individuals by responding to routine questions, providing general information, answering the main phone line, entering appointments, managing electronic calendars, and performing general clerical duties such as data entry, typing and faxing.

ESSENTIAL JOB FUNCTIONS:

Childcare

1. Supervise children and engage with them in developmentally/age-appropriate activities while parent/legal guardian is in a therapy/group session with C&FC direct care staff, ensuring that the children are supervised at all times and never left unattended.

2. Inform designated supervisor immediately if child abuse or neglect is suspected or if there is a noticeable change in a child’s mood or behavior.

3. Complete and maintain department data logs, sign-in sheets, cleaning schedule logs and other additional administrative tasks as assigned.

4. Maintain a safe and healthy environment per department’s cleaning schedule, protocols, and guidelines. Responsible for keeping the reception and childcare areas clean and organized.

5. Performs other childcare duties as assigned.

Front Office Representative

1. Welcome and greet all clients and visitors.

2. Respond to client, visitors and staff inquiries in a courteous manner providing exceptional customer service.

3. Maintain security by monitoring logbook and issuing visitor badges.

4. Answer telephones and direct calls to the appropriate employee while maintaining a polite, consistent phone manner using proper phone etiquette.

5. Facilitate client flow by notifying therapists of client’s arrival, being aware of delays/cancellations and communicating with client/clinical staff; schedule client appointments and conduct follow up reminder calls.

6. Alert triage team of possible crisis situation.

7. Provide general office support with a variety of clerical activities and related tasks. Complete and maintain department data logs, sign-in sheets, cleaning schedule logs and other additional administrative tasks as assigned.

8. Responsible for keeping the reception areas clean and organized.

9. Provide interpretation support as needed for phone calls and sessions.

10. Performs other reception duties as assigned.

WORK SCHEDULE: FLSA Status: Non-Exempt – Full Time

Work-Week: Sunday – Saturday

• Actual work schedule as agreed with Direct Supervisor and based on business/program needs.
• Work Schedule subject to change based on Center’s needs.
• Must work onsite full-time.
• Schedule: Monday - Thursday 10:15am-7:15pm and Friday 8am-5pm

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:
• Walk
• Use hands and fingers
• Handle or feel objects, tools, or controls, and talk or hear
• Stand and sit
• Reach with hands and arms, and stoop, kneel, crouch, or possibly crawl
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary : $18 - $21