What are the responsibilities and job description for the Front Desk Associate position at Chiefs Fit?
Benefits:
Company: Chiefs Fit
Directly Reports to: Operations Manager
Department: Operations
Position Overview
Welcome to the Member Services Team at Chiefs Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
Key Responsibilities
Our Member Services Team is the heartbeat of our club. You will be responsible for:
WORK SCHEDULE
Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- Employee discounts
Company: Chiefs Fit
Directly Reports to: Operations Manager
Department: Operations
Position Overview
Welcome to the Member Services Team at Chiefs Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
Key Responsibilities
Our Member Services Team is the heartbeat of our club. You will be responsible for:
- Ensuring that all members and guest check in and have active memberships
- Overseeing guest and member traffic flow
- Collecting dues and updating billing when appropriate
- Monitoring and addressing membership alerts
- Assisting members and guests with all inquiries and concerns
- Reporting all issues in a timely manner
- Contributing to maintaining the club-wide standards of cleanliness
- Answering phone calls and directing the appropriately
- Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
- Assisting other departments when necessary
- Attending all required meetings
- Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
- Being proficient in policies ad directives as outlined in the Member Services Playbook
WORK SCHEDULE
Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.