What are the responsibilities and job description for the Service Assistant (Busser and Runner) position at Chief's on Broadway?
Title: Service Assistant (Busser/Runner)
Department: Operations
Reports to: General Manager, Assistant General Manager, FOH Operations Manager
Location: Nashville, TN
About Chief's
Chief's is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Located in the heart of downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a distinct focus on original live performances-offering fans an unmatched entertainment experience in Music City. The venue includes a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with capabilities to host programming from a range of media partners. Culinary offerings are in collaboration with James Beard Award–winning pitmaster Rodney Scott, available throughout the space. On the fifth floor, Redemption Bar, a new concept developed with award-winning artist Ashley McBryde, is dedicated to spotlighting original music and emerging talent. Chief's is located at the corner of 2nd Avenue and Broadway.
Why Work for Us?
Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by other's ideas of what is possible, we strive to build timeless, meaningful experiences to life every day.
Service Assistants lend support to our staff and improve the overall food and beverage experience for the guests. They assist servers, performing any tasks necessary to ensure a high-quality customer experience.
Tasks Include, But Are Not Limited To
We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are enthusiastic and committed to quality and you thrive on creating exceptional service and consistently delivering memorable experiences. You are always striving to learn more, work well with others and show up each day ready to deliver brand excellence. This role will need strong ambassadors of the brand ready to maximize the potential of revenue generation, profitability, and driving sales, while delivering unparalleled service.
Equal Employment Opportunity
Chief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.
Department: Operations
Reports to: General Manager, Assistant General Manager, FOH Operations Manager
Location: Nashville, TN
About Chief's
Chief's is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Located in the heart of downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a distinct focus on original live performances-offering fans an unmatched entertainment experience in Music City. The venue includes a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with capabilities to host programming from a range of media partners. Culinary offerings are in collaboration with James Beard Award–winning pitmaster Rodney Scott, available throughout the space. On the fifth floor, Redemption Bar, a new concept developed with award-winning artist Ashley McBryde, is dedicated to spotlighting original music and emerging talent. Chief's is located at the corner of 2nd Avenue and Broadway.
Why Work for Us?
Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by other's ideas of what is possible, we strive to build timeless, meaningful experiences to life every day.
- Benefits for both Part Time and Full Time
- Access to great live music and complimentary concert tickets
- Employee Discounts on Food, Beverage, and Retail
- Ongoing Career & Leadership Development
- Diverse, Inclusive and Safe Venue
- Certified Safe Bar
Service Assistants lend support to our staff and improve the overall food and beverage experience for the guests. They assist servers, performing any tasks necessary to ensure a high-quality customer experience.
Tasks Include, But Are Not Limited To
- Welcome each guest with a smile and friendly greeting.
- Coordinate food orders to guarantee timely and efficient delivery to guests.
- Exercise table maintenance when dropping off food, clearing any dirty dishes as necessary, etc.
- Maintain high food safety and sanitation standards.
- Have extensive menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests.
- Be able to navigate restaurant and venue floor, including tight spaces and dark and noisy rooms.
- Check floor set up, making sure proper number of chairs are at each table in every section.
- Assure tabletops and chairs are sanitized as well as floor area around them.
- Inform management of any complaints, comments, or incidents.
- Maintain a good rapport with both FOH & BOH hourly & management teams.
- Ensure daily/nightly/weekly and opening/running/closing duties are completed.
- Perform other reasonably assigned duties as per business needs and/or assigned by management.
- Prior busser or food runner experience in high-volume, fast paced restaurant or similar environment preferred.
- Proven ability to work in a fast-paced, results- oriented, restaurant/bar/venue environment
- Exceptional guest service and hospitality skills
- Strong organizational skills, attention to detail, and work ethic
- Excellent interpersonal skills; able to work both as a team and independently
- Ability to take direction, and communicate effectively and professionally
- Ability to work a flexible schedule including days, nights, weekends and holidays.
- Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs.
- Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
- Ability to sustain loud noise volume
We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are enthusiastic and committed to quality and you thrive on creating exceptional service and consistently delivering memorable experiences. You are always striving to learn more, work well with others and show up each day ready to deliver brand excellence. This role will need strong ambassadors of the brand ready to maximize the potential of revenue generation, profitability, and driving sales, while delivering unparalleled service.
Equal Employment Opportunity
Chief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.
