Salesperson

Service Manager - Hallmark Hyundai of Flowood (Jackson, MS area)Join a high-growth, customer-focused dealership committed to excellence in service operations.
We are seeking an experienced, motivated, and solutions-driven Service Manager to lead our Fixed Operations team and continue elevating the service experience for our customers in the Jackson and greater Central Mississippi area. Hyundai experience is a strong plus but not required.POSITION OVERVIEWThe Service Manager is responsible for ensuring the Service Department operates efficiently, profitably, and with a high level of customer satisfaction. This role oversees daily operations, manages staff performance, and ensures all customer concerns, internal needs, and repair processes are handled with professionalism and accuracy.KEY RESPONSIBILITIESCustomer Experience & Communication

• Oversee the proper handling of incoming phone calls, walk-ins, and appointment traffic.
• Lead a culture of hospitality by ensuring every customer is greeted promptly and respectfully.
• Listen to customer concerns, diagnose service needs, and provide clear recommendations and solutions.
• Call in extended warranties to secure approval/decline decisions in a timely manner.

Operational Excellence

• Ensure service advisors, technicians, and support staff are performing at high levels of efficiency.
• Coordinate daily shop production with the foreman and ensure proper dispatch and workflow.
• Review repair orders for accuracy from open to close, ensuring all work is documented and billed correctly.
• Manage vendor relationships, negotiate pricing, and outsource specialized repairs when necessary.
• Monitor departmental KPIs including productivity, ELR, CSI, gross profit, and RO count.

Team Leadership & Development

• Provide daily leadership, coaching, mentoring, and accountability to the service team.
• Conduct training sessions and performance reviews for advisors, technicians, and support personnel.
• Recruit, interview, and select high-quality candidates to support department growth.
• Foster a collaborative environment centered around process, quality, and customer satisfaction.

CHARACTERISTICS OF A SUCCESSFUL CANDIDATE

• High energy, professional presence, and the ability to connect with customers and employees of all backgrounds.
• Organized, self-motivated, and committed to long-term success in fixed operations.
• Proven ability to lead teams, set goals, and drive measurable performance improvement.
• Strong leadership style that blends accountability with mentorship.
• Exceptional problem-solving ability and thoughtful decision-making skills.
• Hands-on and process-driven, with a commitment to outstanding customer service.

• PHYSICAL REQUIREMENTS

• Ability to walk and stand for extended periods, lift up to 25 lbs, and work in indoor/outdoor service environments.
• Comfort working around moving vehicles, shop noise, fumes, and varying temperatures.

• WHY JOIN HALLMARK HYUNDAI OF FLOWOOD?

• Strong leadership support and a growing service department.
• Opportunity to shape culture, process, and team performance.
• High-volume dealership serving the rapidly growing Jackson/Flowood metro area.
• Career growth within Chief Auto Group.

• Job Type: Full-time

  Benefits:

   

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

SKILLS & QUALIFICATIONS

• High School Diploma or GED required; advanced education preferred.
• Prior dealership service management or advisor leadership experience required.
• Hyundai or import brand experience highly preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, Higher Gear/CDK/Dealertrack or similar DMS systems.
• Strong management, coaching, and delegation skills.
• Ability to handle confidential information and resolve sensitive issues professionally.
• Experience recruiting, coaching, and evaluating service team members.
• Solid understanding of financial metrics, service forecasting, and departmental budgeting.
• Ability to set customer service standards, monitor CSI, and ensure timely issue resolution.