What are the responsibilities and job description for the Collection Representative I position at Chief Financial Credit Union?
Collections Representative I
(Member Solutions / Customer Service)
💲 $18–$22 per hour
📍 Full-Time | Lending Department | Credit Union
Chief Financial Credit Union is seeking a compassionate and solution-focused Collections Representative I to join our team.
This role focuses on early-stage member outreach and support, helping members who are just beginning to fall behind on payments. Our approach to collections is centered on member service, education, and problem-solving — working with members to find solutions and prevent further financial hardship.
If you enjoy helping people, having meaningful conversations, and making a real impact, this is a great opportunity to start or grow your career in financial services.
What You’ll Do
Contact members with accounts 11–29 days past due to assist with bringing loans current
Work with members to identify payment solutions and repayment options
Handle returned payments and checks, ensuring timely follow-up and resolution
Contact members experiencing first-payment defaults and help resolve issues early
Review accounts for loan maturity and payment accuracy
Maintain accurate records of all member interactions and account activity
Collaborate with internal departments to resolve account-related issues
Follow all credit union policies, procedures, and regulatory requirements
A Member-First Approach to Collections
At Chief Financial Credit Union, we take a service-driven approach to collections.
This role is not about high-pressure tactics — it’s about:
Helping members understand their options
Providing guidance during financial challenges
Building trust through respectful, professional communication
Creating positive outcomes for both the member and the Credit Union
What We’re Looking For
Strong customer service and communication skills
Ability to handle sensitive conversations with empathy and professionalism
Problem-solving mindset with attention to detail
Ability to manage multiple accounts and follow up consistently
Professional, reliable, and team-oriented attitude
Preferred Experience
Customer service, call center, or collections experience
Banking, credit union, or financial services experience
Experience handling payments, account issues, or difficult conversations
Great Opportunity for Customer Service Professionals
This role is a great fit for candidates with experience in:
Customer service or call center roles
Retail or hospitality environments
Cash handling or payment-related positions
Sales or customer-facing roles
Many successful Collections team members come from customer service backgrounds and build long-term careers in financial services.
Career Growth Opportunities
This position is an excellent entry point into our Collections team.
Opportunities to advance through our Collections career path with increasing responsibility and pay.
Team members may grow into roles such as:
Collections Representative II
Senior Collections Specialist
Collections Leadership roles
Compensation & Benefits
We offer a competitive compensation and benefits package, including:
💲 $18–$22 per hour depending on experience
Medical (BCBSM PPO & HMO options) with employer contribution
Dental insurance with employer contribution
Vision coverage
401(k) with employer match
Generous Paid Time Off
Paid Federal Holidays
Professional development opportunities
Supportive, team-oriented work environment
Make a Meaningful Impact
At Chief Financial Credit Union, our Collections team plays a key role in helping members navigate financial challenges and regain stability.
If you’re looking for a role where you can help people, build valuable skills, and grow your career, apply today.
Keywords:
Collections Representative, Customer Service Representative, Call Center, Member Solutions, Financial Services, Account Resolution, Payment Plans, Banking, Credit Union
Salary : $18 - $22