What are the responsibilities and job description for the Front Office Agent position at Chico Hot Springs?
About The Role
As a Front Desk Agent, you're the heart of our guest experience. You'll be the first friendly face to welcome guests, ensuring they feel at home from check-in to check-out. This role is perfect for someone who thrives in a guest-focused, team-oriented environment and enjoys making every stay special.
What You’ll Do
As a Front Desk Agent, you're the heart of our guest experience. You'll be the first friendly face to welcome guests, ensuring they feel at home from check-in to check-out. This role is perfect for someone who thrives in a guest-focused, team-oriented environment and enjoys making every stay special.
What You’ll Do
- Greet guests warmly and assist with check-ins, check-outs, and reservations.
- Answer calls and assist guests with bookings, inquiries, and special requests.
- Handle payments and maintain accurate records.
- Provide concierge services—recommend local attractions, book activities, and help guests make the most of their stay.
- Resolve guest concerns with professionalism and a problem-solving attitude.
- Work collaboratively with other departments to ensure seamless guest experiences.
- Maintain a clean and organized front desk area.
- Uphold Chico’s legacy of outstanding hospitality!
- A positive, service-first attitude and great communication skills.
- Ability to multi-task and stay organized in a fast-paced environment.
- Basic computer skills (experience with Opera is a plus!).
- First Aid/CPR certification (or willingness to obtain).
- Ability to stand for extended periods and lift up to 20 lbs.
- Ability to work with the use of both hands.
- Ability to work both sitting and/or standing for long periods of time.
- Availability to work weekends, evenings, and holidays as needed.