Director of Restaurants Systems

About Us

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that includes a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, a variety of yard games and space to lounge outdoors with (or without) your dog. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties and more.

It is a warm and welcoming environment that brings together people of all ages. People from all over the community can engage in the joy of being human.

We think of our brand as that of a rambunctious, multi-generational family that works hard and plays hard. We’re driven to provide our employees with a supportive, meaningful work environment, by bringing all voices to the table and providing opportunities for mentorship with career growth.

Good Food. Good Friends. Great Fun. 🥒🐔🏓

Chicken N Pickle is looking for a Director of Restaurant Systems. Our brand is that of a rambunctious, multi-generational family that works hard and plays even harder. We are driven to provide our employees with a supportive, meaningful work environment by bringing voices to the table and providing opportunities for mentorship with career growth. We are looking for individuals to help grow our concept. If this sounds like you, we want to hear from you!

What You’ll Do

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, Quality, and Teamwork
• Provide technical leadership and serves as the subject matter expert as it relates to all facets of Aloha Point of Sale, peripheral, back office solutions
• Provide continued oversight and suggest improvements in restaurant system operations, introducing new and creative application of technology
• Develop and lead a team of skilled technology professionals tasked with supporting strategic initiatives as well as promoting new processes and procedures that enhance the return on investment made in our in-store technologies
• Manage and set priorities in partnership with the VP of Technology for the design, maintenance, implementation, and evaluation of all operational systems, including point of sale, payment, back-office, and customer facing technologies
• Design and implement short- and long-term strategic plans and roadmaps to ensure operational systems meet existing and future requirements
• Responsible for the lifecycle management of the restaurant software and hardware as well as the associated rollouts and refreshes
• Partner with cross functional teams on restaurant systems support to ensure full interoperability and efficiency
• Prepare RFPs, analyze proposals and select services for technology providers.
• Manage vendor partners to deliver projects, resolves issues, and achieves budget requirements
• Follow up on warranties and repairs done internally or through vendor partners
• Track and monitor the status of assigned tasks
• Collaborate, partner, and facilitate priority setting across functional teams of business users
• Create, execute, and monitor IT standards, policies, and procedures for technology use, security, and business continuity
• Participate in cybersecurity and other required audits.
  
  

What You’ll Bring To The Role

• 3 years of experience translating technology business priorities into operational strategy and measurable outcomes
• 3 years of technology leadership and team member management abilities
• 2 years of experience managing NCR Voyix and Aloha POS systems
• Strong organizational, project management and time management skills
• In-person presence working from our Headquarters in North Kansas City, MO
• Ability to travel to all CNP locations, as needed
• Proven external partner management skills
• Ability to perform hands-on technical activities
• Solid technical skills to investigate and the ability to simplify technical concepts to communicate with non-technical colleagues both in-person and remotely
• Excellent verbal and written communication skills
• Desired: 2 years of previous experience working with the following:
• Google Workspace Administrator
• Savi AV control systems
• Open Eye and Verkada security camera/NVR/access control management
• Freshservice ticket system management
• GoTo phone systems
• OLO online ordering platform
• Ubiquiti networking ecosystem
• OPNSense firewall digital security systems
  

What We Offer

• Competitive pay (commensurate with experience and qualifications)
• Comprehensive health, dental, and vision benefits
• Group Life insurance
• Pet insurance
• Retirement and 401(k) company match
• Generous paid time off and volunteer time
• Chicken N Pickle discounts and free perks
  
  

Starting Salary Range Based on Experience- $80k