Mortgage Loan Closer

The Mortgage Loan Closer will maintain an individual closing pipeline. The position will prepare, review and deliver critical documents needed for mortgage loan closings. Individual will work mortgage loan files from the initial Closing Disclosure (CD) through funding. They will ensure time frames are met, closing underwriting conditions are cleared, and confirm invoices are paid on the CD. This position will also maintain and build relationships with the Mortgage Team, Correspondent Broker Partners, and Title Companies.

STATEMENT OF EXPECTATIONS

Chickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance.  Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner
• Represent CCB with a high level of integrity and professionalism
• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures
• Knowledge of applicable bank software, programs, and procedures
• Demonstrate a willingness to adapt to changing business needs and deadlines
• Possess a work ethic that includes neatness and punctuality
• Exhibit a professional, business-like appearance, and demeanor
• Answer all voicemails and emails within 24 hours of receipt
• Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions
• Complete and attend all required CCB training
• Maintain satisfactory attendance
• Work overtime per needs of the business

ESSENTIAL FUNCTIONS

• Responsible for managing an individual pipeline for the closing and funding of all CCB Retail, Broker, and CLD Mortgage loans.
• Review all pre-closing loan documentation for completeness and accuracy. 
• Prepare closing instructions. 
• Coordinate funding of the loan, answers questions from Mortgage Loan Officers, Mortgage Loan Processors, customers, etc.
• Helps maintain compliance of Good Faith Estimate, Truth-in-Lending, and all other Real Estate Settlement Procedures Act (RESPA) disclosures
• Review all closing documentation prior to delivery for execution for completeness and accuracy, ensuring compliance with all federal and state regulations and guidelines
• Ensure prompt receipt of all closing packages and closing conditions from Settlement Agent in order to meet funding and delivery times, as applicable
• Update LOS with clearance items as reviewed
• Prepare funding packet to wire department
• Update software system as loans fund
• Confer with Retail and Wholesale MLO & MLP, settlement agents/attorneys, title companies concerning questions, procedures, necessary information, forms completion, and problem resolutions
• Maintain current knowledge of Regulations, RESPA and purchase guidelines for various investors and internal software system used
• Accurate registration of MINS and MERS registration of loans closed with NAHL
• Work with post-closing team as needed if there are post-closing errors related to individual loan closing (post-consummation CDs, etc)
• Schedule coordination with others in the department to ensure closing desk and emails are covered during all business hours
• Send Initial CDs as early as possible and no later than 5:00pm each business day to ensure the customer has time to review and sign
• Send all closing packets the day before closing
• Ensure all fundings are in the queue by 9:00am each day; if a loan is scheduled to close before 9:30am, they should be in queue the day prior.
• Cross Train on additional functions in Mortgage Operations to work as needed

ADDITIONAL RESPONSIBILITIES

• Perform other duties as assigned.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).

NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

ENVIRONMENT AND INTERACTION

Normal work environment.

• Reports To:  Vice President/Operations Manager

PROFICIENCIES

• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
• Basic word processing and computer database skills.
• Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned.
• Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
• Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to study and apply new information.
• Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers.
• Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the  customer.
• Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
• Understands how to present features and benefits of products and services to customer’s needs.
• Must be self-motivated, assertive, and perform well in a team environment.
• Must be organized and maintain a positive demeanor in all situations.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.

• 2 years of mortgage experience preferred.

• 1-2 years of processing or closing experience preferred.