What are the responsibilities and job description for the Training Director position at Chick-fil-A?
Our leaders spend their days championing the team member and guest experience in the service of others. They work cheerfully, diligently, and humbly, setting a steady standard of excellence and care on every shift. We’re looking for a Training Director who leads with a people-first mindset, is hands-on in daily operations, and is passionate about developing others as we live out our vision to be a place where people are restored.
What You’ll Do
The Training Director owns the new hire experience and plays an active role in day-to-day operations.
- Lead new hire training through shifts, ensuring team members feel confident and capable quickly.
- Provide consistent coaching and feedback, helping team members grow in real time.
- Support ongoing skill development for team members beyond their initial training period.
- Own and improve training systems so development is clear, repeatable, and effective across all shifts.
- Lead the Training Captains, ensuring they are activated and effective on each shift.
This role blends hands-on operational leadership with people development. You’ll be present on shifts, guiding training as it happens, while also ensuring the systems behind the scenes support a great experience.
What Success Looks Like
You’ll know you’re doing well when:
- New team members complete training efficiently and feel confident stepping into their roles
- Coaching and feedback are happening consistently
- Training feels organized, encouraging, and people-centered
Who We’re Looking For
This role may be a great fit if you:
- Enjoy teaching, coaching, and developing others
- Are comfortable leading in a fast-paced, hands-on environment
- Value consistency and follow-through
- Have experience in restaurant, hospitality, retail, or team leadership (a plus, not a requirement)
Details
- 35 hours per week
- Mix of operational shifts and administrative work
- Closed Sundays
- Leadership development and growth opportunities
If you’re energized by helping people succeed, love being in the action, and want your work to have a real impact every day, this could be a great next step. We’d love to meet you.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $20 - $25