What are the responsibilities and job description for the Team Leader position at Chick-fil-A?
Role Summary:
Team Leaders are mainly operational. Team Leaders spend nearly all their time in a position, with a few administrative duties. A Team Leader is expected to develop their verbal, written, and electronic communication skills, organizational and follow-up skills, and ability to prioritize, solve problems, and share in achieving the store’s vision and goals.
Additionally, Team Leaders may be selected to assist Directors or Senior Leaders in a role based on the Team Leader's passion and strengths. This added role gives the Team Leader a focused area of ownership, providing an additional opportunity for growth.
Key Expectations:
- Lead and model the RSA/Daphne vision and mission.
- Lead, train, and support the 3 focus areas of the “Winning Hearts” everyday strategy: “Great Food, Fast & Accurate Service, and Genuine Hospitality.
- Lead, train, and support the four components of the hospitality model: Honor, Dignity & Respect for all, 1st Mile: Core 4, 2nd Mile Service, and the HEARD model.
- Support and influence the restaurant’s overall operational and financial goals.
- Work flexible work schedules to support the restaurant’s operations and guest demands.
- Strictly adhere to all Company policies and procedures.
- Hold themselves and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies.
- Lead, follow up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
- Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
- Ensure that Team Members follow recipes to prepare all orders accurately.
- Ensure that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
- Must be certified in all Pathway Modules.
Development:
- Support a culture of recognition by presenting team members with an “F Card” if they exemplify the RSA/Daphne Vision and Mission Statements.
Leadership Skills
- Must possess leadership traits that Chick-fil-A seeks in future Leaders.
- Character – aligns with Chick-fil-A values
- Chemistry – the relationship builder, coaches others to perform
- Competency – results-oriented, systems thinker, quick study
- Servant Leader, team-oriented with a passion for people and world-class service
Minimum Requirements:
- Minimum 1 year Chick-fil-A experience.
- Minimum 3 shifts per week, including at least one closing shift and Saturday availability.
- References include 2 members of the leadership team (Director, Coordinator, or Senior Leader level, and 1 personal reference not related.