What are the responsibilities and job description for the Shift Supervisor Front of House position at Chick-fil-A?
A Shift Supervisor is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Supervisors are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and 2nd Mile Service. A Shift Supervisor’s main areas of focus are completing tasks and enforcing procedures and policies so that restaurant shifts run smoothly and effectively. They also actively coach and guide team members. Shift Supervisor's lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fast-paced and fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Free meal during (or before/after) worked shift
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and leadership development to help you reach your professional goals
- Scholarship opportunities
- Retirement plan options (qualification requirements apply)
- Competitive pay
Shift Supervisor Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Lead shifts, including placement of team members and running breaks
- Open and/or close the restaurant
- Count drawers and finalize day
- Strong communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members and guests
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues and hold team members accountable to expected results
- Ability to work in a team environment with shared ownership and responsibility of restaurant goals and values
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- 8 hour shift
- Weekend availability
Supplemental pay
- Bonus pay
Benefits
- 401(k) matching
- Employee discount
- Paid training
- Other
Salary : $24