What are the responsibilities and job description for the Shift Leader position at Chick-fil-A?
A Team Leader is one who consistently demonstrates our core values (see below), embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s main objective is to lead a shift and his/her team to be operational excellent and ensure an excellent guest experience through creating a shift plan, executing that plan and coaching the other leaders and team members on shift. Team Leaders lead by example and set the tone that others will follow.
CFA Belleville Vision, Mission, and Values
- Vision: To be Belleville's most caring company.
- Mission: We exist to be a team that changes lives every day by serving with care, leading with excellence, growing with courage, and persisting with resilience.
- Values: Care, Excellence, Courage and Resilience
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Competitive pay
- Scholarship opportunities
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals within our organization and beyond
Team Leader Expectations:
- Ensure proper food safety and food quality procedures on every shift
- Coach and give feedback to fellow leaders and team members
- Prepare and execute a shift plan to ensure operational excellence and excellent guest experience
- Help the overall organization achieve expected results (food cost, labor goals, guest experience metrics, food safety and quality scores, etc.)
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Ensure excellent guest experience and recover guests who had a poor experience as needed
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $19 - $22