What are the responsibilities and job description for the Shift Leader position at Chick-fil-A?
Please note that for this leadership position we require multiple years of high-level leadership experience. Resumes that do not reflect that experience will be rejected and candidates may not be able to reapply for other positions for months. Only submit an application for this position if you have the required leadership experience.
Lead with Purpose. Serve with Passion.
An ideal candidate is a driven, service-minded individual who will play a critical part in shaping our culture, running daily operations, and developing our amazing team members. If you love people, lead by example, and have a heart for service — this could be the perfect fit for you.
Key Responsibilities:
- Learn and lead daily in the restaurant operations
- Help cast vision and establish a positive, values-driven culture
- Develop and mentor leaders and team members within the department
- Assist in managing labor and achieving department labor goals
- Support the creation and implementation of operational systems
- Ensure operational excellence and uphold top-tier service scores
- Serve guests with genuine hospitality through eye contact, sharing a smile, speaking in a friendly tone, and emotional connection
Qualifications:
- Bachelor’s degree preferred (not required)
- 1–2 years of leadership experience (restaurant or retail preferred)
- Customer service experience required
- Strong organizational and interpersonal skills
- Self-starter with a high drive for results
- Attention to detail and a passion for excellence
- Ability to manage team member behavior and performance
- Strong commitment to customer service and team development
- Ability to thrive in a fast-paced, high-energy environment
- Reliable transportation required
- Prior experience as a Shift Lead, Crew Lead, Supervisor, Team Lead, Restaurant Manager, or Assistant Manager is a plus
Perks & Benefits:
- A fun, supportive work environment where you can positively influence others
- Hands-on training from experienced restaurant leaders
- Clear path for growth and professional development
- Scholarship opportunities for eligible team members
- Competitive pay: $17–$19/ hour (based on experience)
- Free meals during shifts
- Flexible scheduling
- Sundays off
- A workplace that values faith, family, and community
Ready to Lead the Way?
At Chick-fil-A, we don’t just create jobs—we build careers and nurture leaders. If you're ready to take the next step and lead with heart, apply today!
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid training
- Employee discount
Salary : $17 - $19