What are the responsibilities and job description for the Shift Leader position at Chick-fil-A?
A restaurant Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Restaurant Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Restaurant Leader’s two main areas of focus are coaching and development of team members. Restaurant Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Plan for Development:
Team Member in Training->Team Member -> Team Leader In Training -> Team Leader
This journey is a combination of training courses, competency checklists, and performance evaluations (both formal and informal).
Final promotion is at the discretion of the restaurant's General Manager.
Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Insurance
- 401k matching
- Scholarship opportunities
Restaurant Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Excellent communication skills, both written and spoken
- Partner with Directors to achieve business goals
Qualifications and Requirements:
- Able to Lead self and others.
- Able and willing to learn and teach Chick-fil-A procedures and processes.
- High Level of Emotional Intelligence
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
Compensation:
Wages are largely based upon availability.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.