What are the responsibilities and job description for the Restaurant Leader position at Chick-fil-A?
We are looking for someone who can motivate, lead and train others as well as model and coach excellence to achieve positive results. This is a “hands-on” leadership opportunity designed to give you a career in the most highly esteemed restaurant chain in the nation. Leadership is more than a title- it’s an opportunity to serve, develop others and help shape a thriving, high-performance Team. This is a fast-paced development track designed for high-potential individuals looking to grow with one-on-one mentorship, comprehensive training and increasing responsibility as you progress through the program with a clear roadmap for your professional growth. This is a leadership
track with real development, real support and real advancement.
Benefits:
- Earn up to $50,000 per year
- Paid vacation and sick time
- Insurance benefits
- Paid meals
- 50% off discount
- Uniform stipend
- Tuition reimbursement through Operator initiated program
- Scholarship opportunities through Chick-fil-A’s Remarkable Futures Scholarships
Restaurant’s Top Priorities:
- Serve great food. Show real care. Have fun doing it.
- Be the most caring company in Norfolk
- Be the most caring Chick-fil-A in the Tidewater area
- Cultivate an environment where individuals are positively influenced to do their best
- Maintain a work environment that ensures and promotes food safety, cleanliness and customer satisfaction
- Champion retention and culture through intentional leadership
- Foster and grow restaurant Leaders who will serve the restaurant effectively
- Demonstrate our core values, embrace the
- Chick-fil-A culture and have a servant’s heart
Core Characteristics:
- Have the drive to get results
- Genuinely care for people
- Be a friendly, encouraging team player
- Lead by example and set the tone that others will follow
- Have a servant’s heart
- Detailed-oriented
- Is a difference-maker
- Energetic- is ready to step into leadership
- Takes initiative
- Quick learner
- Thrives on feedback
- High emotional intelligence
- Promote positive change
- Driven people-first Leaders
- Takes ownership
- Enjoys growth
Requirements:
- Be over 18 years old
- Have flexible availability- able to work at least 8 hours shifts (up to 45 hours per week minimum) and be able to open or close the restaurant, per scheduling. Must be able to work Fridays and Saturdays.
- Proven and previous leadership experience required
- Must be reliable and on time
- Present yourself professionally to include appearance, a respectful behavior and integrity
- Work efficiently in a fast-paced, high-volume environment with a sense of urgency
- Be able to effectively communicate to your Team, other Leaders, Directors and Operator.
- Demonstrate the ability to train others
- Maintain a positive working relationship and treat all employees of the restaurant with respect
- Work in a Team environment with shared ownership and responsibility
- Demonstrate the ability to work in all positions and lead from a position, if needed
- Respectfully provide feedback and direction
- Calm under pressure and confident in decision-making
- Has a teachable persona
Responsibilities (expectations, but not limited to):
- Support Senior Leadership in operation execution including daily set-up, catering and facility coordination
- Oversee cash handling
- Answer phone
- Lead Team with best practices and adhere to all restaurant policies themselves
- Communicate Team Member performance to Directors for appropriate handling
- Address and solve guest issues
- Ensure that products and guest experience are consistent with our brand, culture and standard of excellence
- Assist in training of new hires
- Oversee cleanliness through daily walkthroughs in a high expectation environment
- Set and manage goals with Team Members and Leaders
- Build a culture others want to follow
- Reinforce expectations and drive accountability
- Assist in evaluations
What You’ll Learn (to include, but not limited to):
- Chick-fil-A and Restaurant culture standards
- Operational systems for front of house and back of house
- Labor management
- Food safety
- Inventory
- Shift control
- Leadership communication
- Team motivation and conflict resolution
- Business metrics like food/labor cost and guest satisfaction scores
- Training tactics
- How to identify and solve operational bottlenecks
Work schedule
- Weekend availability
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee discount
- Paid training
Salary : $50,000