What are the responsibilities and job description for the PM Front of House Shift Leader position at Chick-fil-A?
PM Front of House (FOH) Shift Lead – Chick-fil-A Glenwood Place
Chick-fil-A Glenwood Place is looking for an energetic and dependable PM Front of House (FOH) Shift Lead to help oversee our guest-facing operations. As a Shift Lead, you will play a vital role in ensuring excellent guest experiences, leading a team with positivity, and keeping operations running smoothly during your shift.
Pay Range: $18.00 – $19.00 per hour
Shift Availability: 11:00 AM – 11:00 PM (must have full availability for this shift)
Important: All applicants must submit a resume to be considered for leadership positions.
Responsibilities:
- Lead FOH team members during assigned shifts to ensure smooth, efficient operations
- Deliver and model exceptional guest service with speed, accuracy, and hospitality
- Train, coach, and develop team members to reach their full potential
- Communicate effectively with BOH and Drive-Thru teams for seamless service
- Support opening or closing responsibilities as scheduled
- Monitor guest satisfaction, dining room cleanliness, and service quality
Skills & Attributes:
- Desire to lead, motivate, and inspire others
- Outgoing and friendly personality with excellent communication skills
- Dependable leader with strong problem-solving abilities
- Results-driven and quick decision maker
- Goal-oriented with a focus on guest satisfaction and team success
- Ability to de-escalate guest concerns with professionalism
Requirements:
- Friday and Saturday availability required
- Minimum 2 years of leadership or management experience in food service or retail
- Ability to open the restaurant (for AM shift leads)
- Exceptions may be made at the discretion of the Operator
Benefits:
- Competitive pay
- Free employee meals during shift
- Opportunities for advancement and ongoing leadership training
- Positive and team-oriented work culture
- Sundays off
Work schedule
- Night shift
- Monday to Friday
- 8 hour shift
- 10 hour shift
- 12 hour shift
- Day shift
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
Salary : $18 - $19