What are the responsibilities and job description for the PM Dining Room Team Member position at Chick-fil-A?
General Responsibilities:
Read, understand and comply with all parts of the Team Member Handbook
Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
Maintain a clean and safe dining room and restroom environment for guests
Deliver portions that are correct and meet presentation expectations
Execute FIFO (First In, First Out) model is being followed.
Protect the customer experience by ensuring packaging, food presentation and quality is top level.
Appropriately handle all customer issues and play a positive role in customer recovery.
Show up on time, have a great attitude and work hard for your entire shift.
Constantly improve yourself by finding ways to do your work better and faster.
Proactively pursue the certification process and look for opportunities to be cross-trained.
Be responsible to fill your shift if you are not able work
Ensure your appearance is in compliance with the Handbook
Be a team player
Display good stewardship and a sense of ownership for the business.
Requirements:
Available to work a minimum of 15 hours per week
Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Must be able to lift up to 50 lbs.
Must be able to work for 5 hours or more before needing a meal break.
Work schedule
- Weekend availability
- Night shift