What are the responsibilities and job description for the Operations Leader position at Chick-fil-A?
Front-of-House Operations Leader (Leadership Position)
At Chick-fil-A, a FOH Operations Leader is responsible for delivering exceptional guest and team member experiences by leading with excellence, executing at a high level, and developing others. This role plays a critical part in driving restaurant performance, building team culture, and creating a positive, high-energy environment where people can grow.
Position Type:
Full-time and Part-time
Our Benefits Include:
- FREE College (Online at the University of the Cumberlands – covers tuition and books)
- 120 Degree Programs
- Associates, Bachelors, and Masters Degree Programs
- Paid Time Off (Full-time)
- 401(k) with 6% Employer Match
- Employee Meal benefits
- Flexible schedule
- Every Sunday Off
- A fun work environment where you can positively influence others
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
Operations Leader Responsibilities:
- Lead shifts with a focus on food quality, fast service, and order accuracy
- Create a welcoming and clean environment for guests and team members
- Build relationships and develop team members through coaching and feedback
- Maintain a positive, team-first culture through encouragement and recognition
- Communicate clear plans and expectations to the team before and during shifts
- Identify and resolve operational bottlenecks quickly and effectively
- Ensure proper setup, staffing, and execution throughout the shift
- Handle guest concerns with care and professionalism using effective recovery methods
- Oversee cleanliness, stocking, and organization standards
- Manage breaks, positioning, and team rotations effectively
- Complete thorough shift handoffs and communicate with other leaders
- Uphold all Chick-fil-A standards, policies, and procedures
Qualifications and Requirements:
- Leadership or hospitality experience preferred, not required
- Strong multi-tasking skills
- Quick and effective decision-making
- Strong communication and interpersonal skills
- Ability to work in and lead in a fast-paced, high-pressure environment
- Positive attitude with a “We over Me” mindset
- Ability to give and receive feedback in a constructive way
- Strong time management and organizational skills
- Dependable, adaptable, and team-oriented
- Passion for serving others and developing people
- Ability to stand for long periods of time
- Ability to work a flexible schedule
What We’re Looking For:
- Servant leaders who care about people
- Humility, coachability, and openness to feedback
- Leaders who want to work at Chick-fil-A for several years and grow with us
- Leaders who model strong character and lead by example
- Individuals who stay composed and make sound decisions under pressure
- Team builders who create trust and connection
- Self-starters committed to personal and professional growth
- Leaders willing and able to coach and give feedback effectively with clarity and kindess
- Ability to hold self and others accountable to our policy handbook and operational standards of excellence
- People who genuinely care about guests and team members
Compensation:
Starting at $18 per hour
Competitive pay based on experience
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $18