What are the responsibilities and job description for the Operations Lead position at Chick-fil-A?
Chick-fil-A Champaign is looking for humble, driven, and people-oriented individuals to join our restaurant. Those wanting to grow themselves and the people around them will be highly successful here. Be part of a thriving organization and learn how to run a high-volume restaurant operation with other talented leaders.
Chick-fil-A Champaign is a place that promises to provide an enriching environment where we pursue growth together. We promise to partner with you, come alongside you, and serve you in accomplishing your goals. This is done through regular feedback, along with training to equip you with the tools to succeed. Our restaurant operation is complex one, but it begins with being able to lead and care for our team. We are looking for people who can do both effectively.
Benefits:
- FREE meal per shift (2 when working 10 hours or more in a day)
- FREE gym membership to Stephens Family YMCA for you/your family
- FREE Healthcare for you and your household through Direct2Care: 24/7, unlimited access to a doctor for you and your household, personalized care (mental health, prevent ER/Urgent Care visits and bills, primary/workplace care), doctors licensed in all 50 states, multi-lingual: over 200 different dialects available, and many more services
- Opportunity for an associate's degree, bachelor's degree, or MBA through Point University (accredited and 100% online) fully paid for by Chick-fil-A Champaign
- Dedicated leadership development, feedback, and pursuit of your goals
- Competitive pay
- Health, dental, vision employer contributions
- Scholarship opportunities
- Enriching environment with a team that prioritizes one another
Our operations leads are:
- Experts at engaging team members, setting goals, providing excellent customer service, and helping to accomplish Chick-fil-A Champaign’s purpose for existing: “to create and spread joy in the lives of every person we serve”
- Working one-on-one with a senior leader to help develop their leadership skills and grow the business
- Looking to take on more responsibility in a business and learn about restaurant management
- Responsible for opening or closing the restaurant.
- In the restaurant 30-40 hours per week, with great benefits and consistent leadership development
Duties and Responsibilities:
- Create a 5/5 restaurant experience for all of our guests
- Communicates employee performance and policy/procedure violations to the Leadership Team
- Works with the Leadership Team to ensure appropriate daily and restaurant staffing levels.
- Must be an excellent coach, communicator and team builder.
- Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Serves as subject matter expert for all tasks (or knowing who to ask to answer questions)
- Responsible for inventory & facilities management
- Complete understanding of each key position in the front and/or back of house
- Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50lbs
We look forward to meeting you!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $17 - $19