What are the responsibilities and job description for the Operations Director position at Chick-fil-A?
An operations director is given a specific area of the restaurant to lead. Common Operation's Director positions include Front of House Director, Back of House Director, Food Safety Director, Training Director, etc. These positions require a high aptitude for leading teams, producing results, creating buy-in, and other leadership attributes. These positions also require a high amount of grit (the ability to push through adversity) and self-motivation.
Responsibilities include:
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
- Produce positive business results through leading teams
- Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
- Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
- Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Insures that workstations are clean at all times.
- Insures that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout shift.
- Addresses guest issues that may arise; consults with management regarding complex issues.
Benefits Include:
- Competitive Pay
- Health Benefits (for certain levels of leadership)
- Scholarship Opportunities
- Sundays Off
- Flexible Scheduling
- Advancement Opportunities
- Fun Work Environment
- Free Food!
Salary : $18 - $21