What are the responsibilities and job description for the Operations Coordinator position at Chick-fil-A?
The Operations Coordinator is responsible for designing, implementing, and leading the restaurant's daily operational strategy. This role develops shift plans, studies film and analyzes business performance, coaches Team Members and Position Coaches, and makes real-time adjustments to maximize sales, speed of service, guest satisfaction, and operational efficiency. Additionally, this role is the catalyst of team culture.
A few basic responsibilities are, but are not limited to:
- Develop and execute daily operational game plans aligned with restaurant goals.
- Analyze sales trends, labor performance, throughput metrics, and guest feedback to identify opportunities.
- Monitor operations throughout the day and make real-time adjustments to staffing, deployment, and priorities.
- Establish clear standards, expectations, and accountability for every shift.
- Partner with Leadership teams to ensure alignment across operations, training, and hospitality.
- Drive continuous improvement in sales, productivity, food quality, and guest experience.
- Execute the systems implemented by, or in collaboration with, Directors
- Oversee a specific area of the business to offload pressure from Directors
- Carry out LEAN projects and train Team Members on the 8 Forms of Waste
REQUIREMENTS
- Previous customer service experience preferred
- Previous leadership experience an asset
- Courage to make the right decisions
- Ability to build trusting relationships
- Grit, resilience, and persistence
- Ability to perform with urgency
- Ability to solve problems
Chick-fil-A RSA Battlehouse OCV is in the heart of downtown Mobile, Alabama, the home of Mardi Gras!! The Restaurant will be led by new ownership beginning July 1st, 2026. Our mission is to be a Golden-Rule Business. When we filter everything through the question "If I were in their situation, how would I like to be treated?", decisions are made quickly and with true compassion and care.
Our team values four things, in no particular order:
- A Make It Better Mindset
- We Love Our City
- We Win At Home And School
- We Have Fun Under Pressure
If you share these same values and want to be a part of a Golden-Rule Business, apply today! We would love to speak with you.
Salary : $17 - $19