What are the responsibilities and job description for the Manager position at Chick-fil-A?
Main Responsibilities of a Store Manager
Upholds: CFA Standards and Culture
• Upholds brand standards
• Upholds food safety and quality standards
• Upholds restaurant cleanliness and safety
To be remarkable in shift operations.
Creates: Restaurant Environment
• Creates daily restaurant experience for the team through positive feedback
• Creates daily plans for running entire restaurant
Coaches: Team Leaders and Team Members
• Coaches resource and tool alignment
• Leverages Development Manual to develop others
Anticipates: Restaurant Problems
• Anticipates and solves capacity problems, i.e., throughput, staffing, etc.
• Anticipates communication breakdowns
• Anticipates cash flow and management issues
Allocates: Resources
• Allocates and delegates daily tasks
• Allocates weekly personnel resources and staff
• Allocates daily personnel resources
Store Manager Job Description
We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail. A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Manager's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Managers lead by example and set the tone that others will follow.
Store Manager Job Requirements
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.
- Must be 18 years old
- Must have a valid driver's license
- Must be available to work weekends
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $17 - $21