What are the responsibilities and job description for the Leadership position at Chick-fil-A?
Are you a natural leader with a passion for hospitality and team development? Join our team at Chick-fil-A, located at the College Football Hall of Fame in Atlanta, GA, as a Shift Leader! We are looking for motivated individuals who excel in creating exceptional guest experiences, fostering a positive team environment, and ensuring smooth operations during shifts.
Responsibilities:
- Leadership: Providing leadership and guidance to team members during shifts, ensuring adherence to Chick-fil-A standards of service, cleanliness, and hospitality.
- Customer Service Excellence: Ensuring guests receive prompt and friendly service, resolving any issues promptly and maintaining a positive dining experience.
- Team Development: Training and coaching team members on Chick-fil-A procedures, encouraging their growth and development.
- Operational Excellence: Overseeing daily operations, including opening and closing procedures, ensuring compliance with food safety and sanitation standards.
- Event Participation: Representing Chick-fil-A at various venues including the Georgia World Congress Center, Centennial Olympic Park, Mercedes-Benz Stadium, and State Farm Arena during special events and game days.
- Flexible Team Support: Assisting in both front of house (guest service, cashier) and back of house (kitchen, food preparation) roles as needed to support team efficiency and guest satisfaction.
Qualifications:
- Leadership Skills: Proven ability to lead and motivate a team in a fast-paced environment, fostering a positive and collaborative workplace.
- Customer-Focused: Dedication to delivering exceptional customer service with a friendly demeanor and problem-solving skills.
- Organizational Skills: Strong organizational abilities with attention to detail, ensuring efficient operations and guest satisfaction.
- Adaptability: Ability to adapt to changing priorities and thrive under pressure, maintaining composure and professionalism.
- Food Service Experience: Previous experience in a leadership or supervisory role within the food service industry is preferred.
Benefits:
- Competitive Pay: Starting wage of up to $16 per hour, with opportunities for advancement and performance-based increases.
- Free Meal: Enjoy a complimentary meal during your shift to fuel your day.
- Paid Break: Get paid during your break
- Personal Growth: Access to ongoing training and development programs to enhance leadership skills and career advancement opportunities.
- Flexible Schedule: Accommodating various schedules to support work-life balance and personal commitments.
- Fun Atmosphere: Working in a vibrant and exciting environment at the heart of Atlanta’s major event venues.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $15 - $16