What are the responsibilities and job description for the Leadership position at Chick-fil-A?
At Chick-fil-A we have 4 levels of Leadership: Certified Trainer, Operations Captain, Operations Director and Executive Director.
Leadership opportunities are full-time restaurant positions working 40-50 hours per week. Responsibilities include: shift leadership, scheduling, inventory, and all aspects of food safety and food quality.
Position Type:
- Full-time
Our Benefits Include:
- A fun work environment where you can positively influence others.
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- 401K
- Health Care Benefits
Leadership Responsibilities:
- Strong Sense of Character
- Previous restaurant or hospitality leadership experience preferred
- Sustained, excellence performance is required
- "Core 4" Recipe for Service: Create Eye Contact, Share a smile, Speak with a Friendly Tone, Always say " My Pleasure."
- Practice 2nd Mile Service with a servant attitude and generosity
- Excellent communication and interpersonal skills
- Strong Team work characteristics
- Leading a shift of 25-35 people and an overall team of 100 employees
- Spirit of Hospitality
- College Degree preferred
Leadership Qualifications:
- Communication Skills: The ability to convey ideas clearly and listen to others is essential.
- Emotional Intelligence: Understanding and managing one's own emotions and being empathetic towards others.
- Vision: The ability to set a clear direction and inspire others to follow it.
- Decision-Making: Making informed and timely decisions, even under pressure.
- Integrity: Demonstrating honesty, ethical behavior, and consistency in actions.
- Adaptability: Being flexible and open to change, and able to navigate uncertainty.
- Problem-Solving Skills: The ability to identify problems, generate solutions, and implement them effectively.
- Team Building: The ability to build, motivate, and manage a team to achieve goals.
- Conflict Resolution: Managing and resolving conflicts in a constructive manner.
- Delegation: Assigning tasks appropriately and trusting team members to execute them.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $90,000