What are the responsibilities and job description for the Leadership Development Program position at Chick-fil-A?
The Leadership Development Program Candidate is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. This Leadership Development Program is intended to prepare and empower leaders to live a life of significance and influence through personal and professional development. As a Leadership Development Program candidate here at Chick-fil-A Northtown, you will receive the necessary training you need to grow in all aspects of the business including Leadership, Operations, HR, Marketing, and Finances. This role is a highly developmental role that is focused on improving restaurant performance by executing Chick-fil-A’s vision to be the most caring company in the world.
$19 - $20 per hour
Position Type:
- Full-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Free employee meals
- Competitive pay
- Health Insurance
- Paid time off
- 401k (matching)
Program Overview: (timing subject to change dependent on employee development)
- Part one of the Chick-fil-A Leadership Development Program is focused on the employee gaining an understanding of how the restaurant operates. The employee will gather leadership and operational skills. They will be able to operate the restaurant for a short time period in the absence of superior leadership. They will spend a time first learning the Kitchen Supervisor and Front of House Supervisor role and the remaining time learning Manager tasks-specifically operational tasks as well as training and coaching.
- Part two of the program is focused on the employee gaining advanced leadership and advanced operational skills. The employee will have a clear understanding of the business in terms of operations, leadership, and finances. The employee should be able to operate the restaurant as the Operations Manager leading the day to operation.
- Part three, the employee is now acting Operations Director of the restaurant. At this time the employee is fully operating the restaurant. The employee is also adequately developing and equipping their direct reports and the leadership pipeline. By the end of this period, the employee is adequately prepared to advance to their next step in their Chick-fil-A career.
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Driven to learn and develop
- Takes ownership and is responsible with autonomy
- Ability to work in a fast-paced environment
- Have the ability to lift and carry 50 lbs on a regular basis
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Some evenings and Saturdays
- Ability to open or close restaurant if ever needed
- Ability to manage Team Member/Leader behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Bachelor's Degree preferred
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $19 - $20
