What are the responsibilities and job description for the Hospitality Professional position at Chick-fil-A?
Where hospitality meets heart — and your schedule gets an Upgrade
At Chick-fil-A, our Front of House Team Members aren’t just order takers — they’re experience makers. From handing over a hot meal with a smile, to greeting guests by name, to crafting the perfect lemonade, you’ll be part of the reason people come back again and again.
And here’s the best part: you’ll do it all while enjoying our signature three-day workweek. That means four days off — including a two-day weekend — every week!
Work That Works for You
Team members work on one of two consistent teams:
- Team Original - Monday, Wednesday & Friday
- Team Spicy - Tuesday, Thursday & Saturday
We offer two shift types:
- Standard shifts (3–8 hours) | $16.50/hour
- Premium shifts (10–12 hours, typically opening or closing) | $17.50/hour, with a 30-hour weekly minimum
What You'll Do
- Create Memorable Experiences — Welcome each guest with genuine hospitality and ensure every interaction leaves a lasting impression.
- Deliver Excellent Service — Provide accurate, efficient, and friendly service at the counter, drive-thru, and dining room.
- Craft Signature Beverages — Mix up the classics — from fresh-squeezed lemonade to sweet tea — plus seasonal sips and indulgent dessert drinks that guests love.
- Maintain a Clean & Welcoming Environment – Keep dining and service areas clean, organized, and guest-ready at all times.
- Support Your Team — Step in where needed, encourage teammates, and help keep service running smoothly.
Who You Are
- Energetic and positive — you brighten every shift.
- Guest-focused — you love helping people.
- Detail-oriented — you notice what others might miss.
- Quick on your feet — you thrive in a fast-paced environment.
- Dependable — when you say you’ll show up, you do.
- Team-oriented — you enjoy being part of something bigger than yourself
Perks & Good Stuff
- A consistent 3-day workweek with 4 days off (including a 2-day weekend)
- Free food & drinks during your shift
- Growth opportunities with a clear path from Team Member to Leadership
- Flexible scheduling to fit your lifestyle
- Medical, dental, vision & life insurance options (for eligible team members)
- 401(k) matching (for eligible team members)
- Scholarship opportunities to invest in your future
Path to Grow & Earn More
We believe in rewarding growth and recognizing excellence
Team Member Pay Path
- Start at: $16.50 or $17.50 (standard or premium)
- Top out at: $18.50
Milestone Raises
- Red ➝ Silver: $0.25
- Silver ➝ Gold: $0.25
- Gold ➝ Diamond Elite: $0.50
Customer-facing positions require strong English proficiency. Spanish proficiency is appreciated but not required. Applicants must be capable of physically demanding tasks, including, but not limited to: lifting 30-50 lbs., lifting above the head, repetitive motion, and standing for extended periods of time. Hospitality professionals may expect to be outdoors for several hours per shift, year-round (with proper safety gear). Reasonable accommodation(s) will be considered upon request.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Sherwood Plaza is locally owned and operated by long-time Sherwood resident Jeff Weston.
Salary : $17 - $19