Hospitality & Kitchen Cross-Functional Team Member

Hospitality &

Kitchen Cross-Functional Team Member

Brand Summary

Working at Chick-fil-A is more than a job – it’s an opportunity for

teamwork and leadership development in a positive, people-focused environment.

Each restaurant is locally owned and operated by an independent Operator who

invests in the growth of their Team Members and the community.

Position Summary

The is a hybrid role designed for high-capacity individuals who thrive in

both guest-facing and kitchen environments.

This role plays a critical part in maintaining operational excellence by

flexing between Front of House and Back of House responsibilities based on

business needs. Team Members in this position are trained to deliver

exceptional guest experiences while also executing high-quality food production

with precision and efficiency.

This is not a single-station role—this is a dynamic, cross-functional

position built for adaptability, growth, and leadership development.

Position Type

• Full-Time and
• Part-Time

What Makes This Role Unique

• Cross-trained
• in both Front and Back of House operations
• Strategically
• deployed based on peak needs and business flow
• Accelerated
• development toward leadership opportunities
• Increased
• ownership of overall restaurant performance—not just one area

Our Benefits Include

• A fun,
• fast-paced work environment where you can positively influence others
• Flexible
• scheduling (and closed on Sundays)
• Hands-on
• learning from experienced Operators and Leaders
• Intentional
• growth and leadership development
• Scholarship
• opportunities
• Competitive pay

Key Responsibilities

Front of House

Excellence

• Create
• remarkable guest experiences through genuine hospitality
• Maintain eye
• contact, speak enthusiastically, and build emotional connections
• Accurately take
• orders and ensure speed and accuracy
• Support dining
• room, drive-thru, and mobile operations
• Represent the
• brand through professionalism and positivity

Back of House

Execution

• Prepare, cook,
• assemble, and present food according to Chick-fil-A standards
• Work across
• multiple kitchen stations (breading, fries, boards, prep, etc.)
• Ensure food
• safety, cleanliness, and organization at all times
• Maintain speed
• and accuracy during high-volume periods
• Monitor
• inventory levels and restock as needed

Hybrid Expectations

(Core to Role)

• Seamlessly
• transition between FOH and BOH based on business needs
• Maintain strong
• awareness of total restaurant operations
• Communicate
• effectively across teams to ensure alignment
• Demonstrate
• adaptability, urgency, and ownership in all environments
• Support
• leadership in executing shifts at a high level

Qualifications and Requirements

• Consistent,
• reliable, and highly adaptable
• Positive
• attitude with a strong service mindset
• Ability to
• thrive in both fast-paced kitchen and guest-facing environments
• Strong
• communication and interpersonal skills
• Detail-oriented
• with the ability to multitask
• Team-oriented
• while also able to work independently
• Willingness to
• learn and grow in multiple areas of the business
• Flexible
• availability (including peak hours)
• Ability to
• stand for long periods and lift XX–XX lbs

Ideal Candidate Profile

• Enjoys variety
• and dislikes doing the same task all shift
• Performs well
• under pressure and during peak volume
• Takes
• initiative and anticipates needs across the restaurant
• Interested in
• future leadership opportunities
• Embraces both
• operational excellence and guest experience

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary : $11 - $12