What are the responsibilities and job description for the Front of House Team Member position at Chick-fil-A?
At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence your community
- Flexible scheduling (and closed on Sundays)
- Working hands on with Restaurant Leaders
- Intentional growth and development to help you reach your personal and professional goals
- Scholarship opportunities
- Medical, Dental, and Vision Insruance
- 401K
Front of House Team Member Responsibilities:
- Smile and speak enthusiastically
- Create and Maintain Eye Contact
- Make emotional connections with guests
- Continually interface with guests to provide quick, friendly and accurate service
- Appropriately handle all customer issues and play a positive role in customer recovery
- Communicate effectively with guests and Team Members
- Fulfill orders such as bagging, serving food, and filling drinks
- Maintain a clean work environment including front counter, dinning room, and bathrooms
- Multitask quickly, yet thoroughly
- Be team-oriented, adaptable, dependable, with a strong work ethic
- Honor and encourage others to follow the vision and values of the Restaurant
- Adhere to Chick-fil-A rules and dress code at all times
- Work on their feet for several hours at a time
- Other duties as assigned
Critical and Essential Job Functions:
- Must be available to work Saturdays
- Create a caring environment for customers and team members
- Cheerful and positive attitude
- Loves serving and helping others
- Understand the expectation of Chick-fil-A customer service standards and operational excellence
- Desire and dedication to becoming an Expert of Chick-fil-A
- Basic math and communication skills
- Consistency and reliability
- Customer service oriented
- Strong interpersonal skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Must have a reliable source of transportation
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 25-50 lbs on a regular basis
- Have the ability to stand for long periods of time
- Have the ability to work in hot, noisy, and fast paced environment
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- 8 hour shift
- Holidays
- Weekend availability
- Day shift
- Night shift
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
Salary : $20