What are the responsibilities and job description for the Front of House Team Member position at Chick-fil-A?
We are looking for Front of House Team Members! As a Front of House Team Member at Chick-fil-A of Roxboro, you are the face of our brand! You will play a crucial role in ensuring our guests have an exceptional dining experience. You will be responsible for providing friendly, efficient, and personalized service to every guest while maintaining a clean and organized environment. Your passion for customer service and dedication to our Core Values will contribute to our Shared Vision to be the world's most caring company.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Free meals
Front of House Team Member Responsibilities:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Honor and encourage others to follow the vision and values of the Restaurant
- Multitask quickly, yet thoroughly
- Be team-oriented, adaptable, dependable, with a strong work ethic
- Work on their feet for several hours at a time
- Communicate effectively with guests and Team Members
- Adhere to Chick-fil-A rules and dress code at all times
- Other duties as assigned
Front of House Team Member Responsibilities Cont:
Customer Service:
- Greet guests with a warm and friendly demeanor as they enter the restaurant.
- Assist guests in placing orders, answering questions, and making menu recommendations.
- Ensure all guest requests and special dietary needs are accommodated.
Order Accuracy:
- Prepare and assemble orders accurately and efficiently.
- Check orders to ensure they meet Chick-fil-A's quality and presentation standards.
- Handle any order discrepancies or guest concerns with professionalism and courtesy.
Cleanliness and Organization:
- Maintain a clean and organized front-of-house area.
- Perform routine cleaning tasks to uphold Chick-fil-A's high cleanliness standards.
Teamwork:
- Collaborate effectively with team members in a fast-paced environment.
- Assist in maintaining food and beverage inventory levels and replenishing supplies as needed.
- Support fellow team members in their roles to ensure smooth operations.
Safety and Compliance:
- Follow all food safety, health, and safety guidelines.
- Adhere to Chick-fil-A's policies and procedures, including uniform and grooming standards.
Qualifications and Requirements:
- Consistency and reliability
- Cheerful and positive attitude
- Loves serving and helping others
- Customer service oriented
- Strong interpersonal skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Able to work outside in hot and cold weather
- Have the ability to stand for long periods of time
- Excellent interpersonal skills and a passion for providing exceptional customer service.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Strong communication skills, both verbal and non-verbal.
- Team player with a positive attitude and a willingness to learn.
- Flexibility to work various shifts, including weekends and holidays.
- Prior restaurant or customer service experience is a plus, but not required.
Chick-fil-A of Roxboro is owned and operated by Milan Richard along with his leadership team. Who are passionate about being a shining light of positive influence within you as Team Members and within the Community that we Serve. We make all employment decisions with the betterment of our business and our community in mind.
Chick-fil-A is a renowned, quick service restaurant chain known for its exceptional customer service, high-quality food, and commitment to creating a positive dining experience. We are looking for enthusiastic and dedicated individuals to join our team and help us deliver outstanding service to our valued guests.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Monday to Friday
- Weekend availability
- On call
- Day shift
- Night shift
- Holidays
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training
- Flexible schedule
Salary : $11 - $16