What are the responsibilities and job description for the Front of House Supervisor position at Chick-fil-A?
Front of House Shift Supervisor (Full-Time)
Location: Chick-fil-A Kent Island
Schedule: Full-Time (including evenings and weekends)
About Chick-fil-A
At Chick-fil-A, we are committed to serving our guests with excellence and creating a welcoming, community-focused environment. Our team thrives on strong values, leadership, and a passion for service. As a Front of House Shift Supervisor, you will play a vital leadership role in maintaining our standard of operational and guest service excellence.
Job Summary
As a Front of House Shift Supervisor, you will lead the front-of-house team during shifts, ensuring smooth operations, outstanding guest experiences, and a positive, productive team environment. You will be responsible for shift execution, team support, problem-solving, and helping drive Chick-fil-A’s culture of service and hospitality.
Key Responsibilities
- Supervise and coordinate front-of-house team members during assigned shifts
- Ensure excellent customer service is being provided at all times
- Lead opening and/or closing duties, including cash handling, reporting, and cleanliness checks
- Train and coach team members on best practices and uphold operational standards
- Handle guest concerns with professionalism and a solution-oriented mindset
- Communicate with leadership and kitchen supervisors to maintain efficient operations
- Uphold food safety and sanitation standards
- Support a positive and collaborative team culture
- Foster a sense of urgency while maintaining quality and friendliness
Qualifications
- Must be at least 18 years old
- Previous Chick-fil-A or restaurant experience preferred but not necessary
- Strong leadership, communication, and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Available to work a flexible schedule, including mornings, evenings, and Saturdays
- A servant leadership mindset and a heart for hospitality
- Reliable, punctual, and professional in conduct and appearance
Perks & Benefits
- Sundays off
- Free meals during shifts
- Leadership development and advancement opportunities
- A positive, values-based work culture
- Uniforms provided
Work schedule
- 8 hour shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- 401(k)
- Vision insurance
- 401(k) matching
- Employee discount
- Paid training
Salary : $19 - $20